Warming Center Coordinator

1 day ago

Atlanta, GA, United States Frontline Response Full time

Job Description: Warming Center Coordinator (PRN)

Reports To: Director of Operations / Operational Manager
Location: DeKalb County, GA (multiple warming center sites)
Position Type: PRN (as-needed, based on County activation)

Position Summary

Frontline Response is seeking experienced and compassionate Warming Center Coordinators to oversee the operation of warming center sites during cold weather activations. This is a PRN position, activated when DeKalb County opens warming centers due to temperatures of 35°F or below.

The Warming Center Coordinator will supervise Residential Assistants, oversee daily site operations, ensure client well-being, and maintain compliance with agency and county standards. Coordinators may rotate among approximately five designated sites, including DeKalb County recreation centers and other community facilities.

Key Responsibilities

  • Oversee theopening, setup, operation, and closingof assigned warming center site(s).
  • Supervise Residential Assistants (RAs)assigned to their site, ensuring staff accountability, professional conduct, and quality service delivery.
  • Ensure theoverall care, safety, and well-beingof unhoused clients, fostering a supportive and respectful environment.
  • Respond promptly toemergencies(medical, behavioral, or safety-related) and escalate concernsimmediatelyto the Operational Manager.
  • Monitorcapacity, guest intake, and nightly activity,maintainingaccuratedocumentation in compliance with county reporting requirements.
  • Complete andsubmitnightly statistical reports(occupancy, incidents, services provided).
  • Coordinatelogisticssuch as meals, bedding, supplies, and transportation in collaboration with operations staff.
  • Serve as the primaryon-site point of contactfor staff, volunteers, and community partners during activations.
  • Participate in post-activationdebriefsto improve service quality and operations.
Qualifications
  • Education: Minimum of aBachelor's degreein Human Services, Social Work, Psychology, Public Administration, ora relatedfield.
  • Experience: At least2 years of supervisory experienceinhuman services, shelter operations, or community-based programs.
  • Strong leadership, interpersonal, and crisis management skills.
  • Ability to remain calm, compassionate, and solution-oriented in high-pressure situations.
  • Excellent communication and documentation/reporting skills.
  • Flexibility to work at multiple sites and cover shifts on evenings, overnights, and weekends.
  • Reliable transportation.
Schedule & Compensation
  • PRN basis- activations occur when temperatures are forecasted at 35°F or below.
  • Shifts vary by site assignment and county activation needs.
  • Compensation: Hourly rate;commensuratewith experience.

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