Customer Service Rep
2 weeks ago
Benefits:
401(k)
401(k) matching
Bonus based on performance
Dental insurance
Flexible schedule
Paid time off
Employee discounts
Health insurance
Vision insurance
Customer Service Representative
📍 Ballwin, MO | ⏰ Full-Time
Why You’ll Love Working With Us
Competitive hourly pay plus commission and/or bonuses
401(k) with employer match
Anthem Health Insurance
Paid training — we set you up for success
Paid Time Off (PTO)
Paid holidays
Supportive team environment with opportunities to grow
About the Role
We’re looking for a friendly, dependable Customer Service Representative to join our team In this role, you’ll be the first point of contact for many of our customers—helping answer questions, solve problems, and make sure they have a great experience with our agency. You’ll also work closely with our sales team to identify opportunities to better serve our clients.
If you enjoy helping people, building relationships, and working in a team-oriented environment, this could be a great fit.
What You’ll Do
Provide warm, professional service to new and existing customers
Answer questions about coverages, billing, claims, and products
Follow agency processes to handle policy updates and account changes
Help guide customers through the claims process and follow up as needed
Build strong relationships and trust with customers
Schedule appointments for current and prospective clients
Identify opportunities to offer additional products and coordinate follow-up with sales team members
What We’re Looking For
Previous customer service experience
Friendly, clear communication skills (written and verbal)
Comfortable using computers and basic software (Microsoft Office, web-based systems)
Strong attention to detail and basic math skills
Ability to stay organized and multitask in a fast-paced environment
Desired Experience (Not Required, But a Plus)
Insurance, financial services, or office customer service experience
Experience handling policy changes, billing questions, or claims
Sales support or cross-selling experience
Familiarity with CRM or agency management software
Insurance license or willingness to obtain one
Ready to Apply?
If you’re someone who enjoys helping others and wants to grow with a supportive team, we’d love to hear from you. Apply today and let’s start the conversation
This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.
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