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Program Manager
2 weeks ago
Title: Program Manager - Business
Duration: 24 Months
Location: Portland, OR (Hybrid)
Job DESCRIPTION
The non-residential Program Manager will manage assigned programs within company's business demand response (DR) segment: Commercial Smart Thermostat and the Multi-family Water Heaters programs. These dynamic programs program play a key role in our flexible load plan in support of Oregon's clean energy future.
The Program Manager role will ensure the on-going success of these programs by continuing to develop and execute the programs' implementation strategy and by managing both the program and vendor performance. Successful applicants will bring DSM business customer program management experience as well as a passion for being a part of the team shaping the future of the company.
RESPONSABILITIES
- Market Knowledge and Program Analysis: Serves as an expert in the target market and provides expertise in analyzing the energy industry market to appropriately position a wide range of programs. Maintains extensive market knowledge through key trade publications, participation in trade organizations, and meetings/trade shows. Develops market-driven solutions for business customers.
- Program Strategies: Leads projects and workstreams to develop innovative, creative, and cost effective strategies that drive the success of a variety of programs. Ensures the vision and strategy are aligned with corporate strategy and industry trends. As a recognized authority for small and medium business customer segment, champions features and benefits, while also identifying the best uses of company resources for program goals. Implements strategies for complex customer and vendor agreements.
- Program Performance and Evaluation: Collaborates with others to track program performance, analyze effectiveness, and identify and evaluate enhancements or extensions. Utilizes data-driven insights to make program enhancements and improvements, including continuous improvements to customer experience, tariff updates, and grid performance. Leads initiatives to enhance program performance and adapt to the evolving landscape of innovative technologies.
- Program Life Cycle Management: Manages the life cycle of programs through the growth, maturity, and decline/discontinue stages. Manages program enhancement development and implementation while expanding program participation among customers.
- Internal Collaboration: As a recognized authority in program strategies, leads collaboration with stakeholder departments in executing strategies and planning promotions. Collaborates with internal partners for stakeholder reporting, including regulatory, fiduciary, and grid resource planning and reporting. Develops shared goals and metrics with operational and outreach partners.
- Customer Experience: Leads the design and implementation of customer service processes and procedures to ensure high-quality customer experiences. Implements changes to program and service design to increase customer satisfaction and market adoption. Identifies changes to a wide range of programs to increase customer satisfaction and supports recruitment efforts by providing training and managing the participant pipeline. May lead customer-direct support for customers who have questions or challenges with programs or tools associated with the program.
- Policy Planning and Development: Supports the development of policies, practices, or procedures related to customer programs and services. Supports regulatory processes and stakeholder engagement on new initiatives, programs, and services. Contributes to policies and practices that address program compliance and ensure alignment with regulatory requirements.
- External Relations and Communication: As a recognized authority on various program elements, represents the company on committees and maintains relations with industry organizations and trade organizations to ensure the company is at the forefront of marketing opportunities. Oversees vendor performance against scope, schedule, and budget.
REQUIREMENTS
- What would you say is the top priority for the worker over the first few weeks/months?: Learn internal programs, internal collaboration, ownership of program operations (enrollment, enablement tracking, vendor coordination), build working relationships, and support planning and execution of DR programs.
- What do you foresee being the biggest challenge in this role? Learning internal systems and data flows (DERMS, CIS/AMI data, program tracking, balancing strategic work (program improvement, analytics) with day-to-day operational tasks and ad-hoc issues during DR season.
- Is utilities experience required? (Y/N): Yes, but only working inside a utility or alongside a utility as a program implementor.
- Education Requirements (Experience in Lieu of Degree): College (or 8+ years of experience working with demand response)
- Certification Requirements (Any Preferences): CAPM Certification preferred.
- How many years of experience are you looking for?:
- Ideally 5-7 years of relevant experience in demand response, energy efficiency, distributed energy resources, or program/project management.
Top 3 Must-Haves (Hard and/or Soft Skills):
1. Demand Response Programs Operations experience.
2. Analytical and Data Skills
3. Program/Project Management and Communication
Top 3 Nice-To-Haves (Hard and/or Soft Skills)
1. Experience with smart thermostat or water heater device based programs.
2. Familiarity with DERMS platforms
3. Familiarity with utility energy landscape
