IT Systems Specialist

2 weeks ago

Mission, KS, United States Southwind Full time

Job Type

Full-time

Description

Overview

We are seeking a highly skilled and motivated IT Systems Specialist with expertise in administering and optimizing key operational platforms, specifically ServiceTitan and Avoca AI (or similar field service management and AI dispatch/scheduling systems). This role is crucial for ensuring the stability, performance, and integration of our core business systems, supporting efficient daily operations, and maximizing the utility of our AI-driven technologies. The ideal candidate will bridge the gap between IT infrastructure, business process needs, and advanced system functionality.

Key Responsibilities

  • System Administration & Maintenance:
    • Serve as the primary administrator for ServiceTitan, managing user accounts, permissions, custom fields, forms, pricebook, reporting, and system configurations to align with business requirements.
    • Manage and maintain the integration and configuration of the Avoca AI platform (or similar AI-driven scheduling/dispatch system), ensuring optimal performance for dynamic route planning and technician allocation.
    • Monitor system health, troubleshoot issues, and implement patches or updates across all primary operational systems.
  • Support & Training:
    • Provide expert Tier 2/3 technical support to end-users (e.g., dispatchers, technicians, managers) for ServiceTitan and Avoca AI issues.
    • Develop and deliver training materials and sessions to ensure staff competency and effective utilization of both platforms.
  • Optimization & Integration:
    • Collaborate with operational stakeholders to identify areas for system improvement, process automation, and efficiency gains within ServiceTitan workflows.
    • Work closely with the Data/Analytics teams to ensure clean data flow and robust reporting capabilities, particularly regarding data generated by AI scheduling models.
    • Manage API integrations between ServiceTitan, Avoca AI, and other peripheral systems (e.g., accounting software, telematics).
  • Project Management:
    • Lead or support system-related projects, including new feature rollouts, major upgrades, and configuration changes.
Requirements

Required Qualifications
  • Experience:
    • Minimum of 3 years of experience in an IT systems administration or specialist role.
    • Proven, hands-on administration and configuration experience with ServiceTitan is mandatory.
    • Experience with Avoca AI or a similar complex, AI/ML-based field service optimization or scheduling platform is highly preferred.
  • Technical Skills:
    • Strong understanding of API communication and data integration methodologies.
    • Proficiency in data analysis and reporting tools within ServiceTitan and/or external tools (e.g., SQL, Power BI, Excel).
    • Solid grasp of IT concepts, networking fundamentals, and security best practices.
  • Soft Skills:
    • Excellent problem-solving, analytical, and troubleshooting abilities.
    • Strong communication skills, both written and verbal, for technical and non-technical audiences.
    • Ability to manage multiple priorities and projects simultaneously in a fast-paced environment.
Preferred Qualifications
  • Certifications or advanced training specific to ServiceTitan administration.
  • Experience in the Home Services or Field Service Management (FSM) industry.
  • Familiarity with change management processes and ITIL framework.


Salary Description

$70k-$80k

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