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Sr. Site Reliability Engineer
2 weeks ago
O.C. Tanner is the global leader in software and services that improve workplace culture through meaningful employee experiences. Our Culture Cloud is a suite of apps designed to enhance the employee experience with strategic recognition, service awards, wellbeing, leadership, and events that help people thrive at work. Our Culture by Design approach provides expert services to organizations looking to create great workplaces.
Our global team of 1,500 people hail from 58 countries and speak 62 languages. As programmers, researchers, designers, client professionals and craftspeople we create the tech, tools and awards that connect employees to purpose at thousands of companies. Join us as we help people all over the world thrive at work.
About O.C. Tanner
O.C. Tanner is the #1 provider of employee recognition solutions, helping organizations worldwide create thriving workplace cultures. Our mission is simple yet powerful: we help people thrive at work by fostering appreciation, engagement, and connection. Through our award-winning recognition platform, we empower companies to celebrate achievements, strengthen relationships, and build workplaces where employees feel valued and inspired.
About the Role
We are seeking a Senior Site Reliability Engineer to join our team and help ensure the reliability, scalability, and performance of our world class employee recognition platform. This role is ideal for someone who thrives at the intersection of software engineering and operations, with a passion for building resilient systems and improving customer experience.
Key Responsibilities
- Reliability & Performance: Design, implement, and maintain monitoring, alerting, and tracing solutions for cloud-native applications. Drive improvements in uptime, latency, and overall system performance.
- Observability: Develop and manage observability platforms (e.g., OpenTelemetry, Datadog, Coralogix) to provide actionable insights. Collaborate with engineering teams to define metrics, logs, and traces for new and existing services.
- Incident Management: Lead incident response efforts, including root cause analysis and postmortems. Implement best practices for incident detection, escalation, and resolution.
- Cloud & Infrastructure: Manage and optimize Kubernetes clusters and AWS cloud resources. Automate infrastructure provisioning and scaling using Infrastructure-as-Code tools.
- Collaboration: Partner with software engineering teams to gather requirements for monitoring and reliability. Advocate for SRE principles and help teams adopt best practices for resilience and performance.
- On-Call Responsibilities: Participate in a rotating on-call schedule to ensure 24/7 coverage for critical systems. Respond to alerts promptly, troubleshoot issues, and restore service during outages. Continuously improve on-call processes to reduce noise and enhance response efficiency.
- Experience: 5+ years in Site Reliability Engineering, DevOps, or related roles.
- Programming Skills: Proficiency in at least one modern programming language (e.g., Python, Go, Java).
- Experience with Infrastructure-as-Code tools (Terraform, CloudFormation).
- Observability Expertise: Hands-on experience with OpenTelemetry, Datadog, or similar platforms.
- Cloud & Containers: Strong knowledge of AWS services and Kubernetes.
- Incident Management: Proven track record in managing production incidents and improving MTTR.
- Monitoring & Alerting: Deep understanding of metrics, logging, tracing, and alerting strategies for distributed systems.
- Collaboration: Ability to work closely with software engineers to design reliable systems and improve application performance.
- On-Call Readiness: Comfortable with participating in on-call rotations and handling high-pressure situations.
- Familiarity with CI/CD pipelines and automation frameworks.
- Knowledge of e-commerce platforms and high-traffic systems.
- Work on a high-scale e-commerce platform impacting millions of customers.
- Collaborate with talented engineers in a culture that values reliability, innovation, and ownership.
- Competitive compensation, benefits, and opportunities for growth.
