Epic Analyst

At The Portland Clinic our mission is to be a trusted community collaborating to improve the health and well-being of those we serve. Join our team and let us work together to offer a welcoming, inclusive environment for our patients and the communities we serve.

JOB TITLE: Epic Analyst - Professional Billing

SUPERVISOR: IT Director

HOURS PER WEEK: 40/Exempt

DEPARTMENT: Information Technology

HIRING BONUS: $1,000 after 90 days

The Portland Clinic is seeking a certified or accredited professional billing analyst to support the day-to-day operations within IT department.

The following information is designed to outline the essential functions and position requirements of this job. It does not identify all tasks that may be expected, nor address the performance standards that must be maintained.

PRIMARY FUNCTION: Serve as a subject matter expert in Epic applications, providing analysis, configuration, and support to enhance system functionality and user experience.

DUTIES AND RESPONSIBILITIES: (*ESSENTIAL FUNCTIONS)
1. Analyze user requirements and workflows to configure Epic applications accordingly.*
2. Collaborate with clinical and operational stakeholders to optimize system performance.*
3. Provide ongoing support for Epic upgrades, enhancements, and troubleshooting.*
4. Develop and maintain documentation for system configurations and procedures.*
5. Conduct training sessions and create user guides for end-users.*
6. Participate in testing and validation of new features and updates.*
7. Ensure compliance with data security and privacy regulations.*
8. Serve as a resource for Epic-related projects and initiatives.*
9. Engage in supporting end users to ensure optimal usage of systems including workflow optimization. *
10. Ensure work requests/incidents are worked efficiently and addressing root cause of problems.*
11. Collaborate and communicate to keep the IT team and clinical stakeholders informed of status and progress on assigned work.*
12. Perform additional duties as required to support departmental goals.*

EDUCATION/CERTIFICATION REQUIRED:
• Bachelor's degree in Information Technology, Healthcare Administration, or related field.
• Epic certification or accreditation Resolute Professional Billing.

EXPERIENCE/QUALIFICATIONS REQUIRED:
• Minimum of 3 years experience in Epic systems analysis and support.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.

EDUCATION/LICENSES PREFERRED:
• EpicCare Ambulatory certification or accreditation
• Experience in project management and system implementation.
• Knowledge of healthcare operations and clinical workflows.
• Excellent oral, written, and one-on-one communication skills, able to communicate effectively with all levels within the organization.
• Capacity to partner with clinic and technical team leaders in planning and implementing technology training solutions in support of new applications.
• Experience in a clinical, administrative, financial, or technology department in healthcare setting is strongly desired.
• Able to present in front of large groups.
• Experience developing and conducting training in medical setting.
• Able to evaluate student development needs and effectively recognize student successes.
• Experience with Visio software to document workflows and diagrams.

COMPENSATION AND BENEFITS (Benefits eligibility begins at 20hrs/wk):
• 401k plan with Employer Matching up to 4.5% annually
• Roth IRA
• Comprehensive Medical, Dental and Vision insurance
• Flexible Spending Account
• Health Savings Account
• Company provided $10K Group Life/AD&D insurance
• Voluntary benefits: Life/AD&D, Dependent Life/AD&D, Short-Term Disability, Critical Illness, Accident, and Hospital Indemnity
• Norton Identity Theft Protection (optional)
• Pet Insurance (optional)
• 4.92 hours of PTO accrual per pay period (PTO accrual is prorated based upon FTE)
• One paid Wellness day per year
• Seven paid holidays, and 1 partially paid holiday (mid-day closure)
• Employee Assistant Program