IT Desktop Technician Support

2 weeks ago

Hebron, KY, United States Omni Inclusive Full time

Schedule: Full Time - Second Shift 2 pm -10:30 pm M-F

Description & Requirement:

Provide Deskside Support including general computer hardware and software troubleshooting
Request, enable and setup accounts and access for new users
Install standard image for new and re-image systems
Configure (hardware, software) client computers prior to installation
Maintain and troubleshooting local Zebra and Client printers and handheld scanners
Support warehouse application and hardware systems including a Pick to Light and Print and Apply System (training will be provided, interest in learning is necessary.)
Receive and organize asset inventory
Deliver/Install Assets
Terminate, dispose of, relocate assets as needed
Provide IMAC (Install/Move/Add/Change) services for all desktops, laptops, and other related devices
Provide technical assistance during install/conversion as requested for in-house and remote users
Manage IT Ticket Queue of requests to meet the SLA requirement
Coordinate with next Level support for any open issues
Willing to work different shifts as needed
Tier 1 support for Network/LAN/Telephony
2+ years desk side support experience preferred
Good communication and interpersonal skills to work with customers
A+ Certification preferred
US Citizen or Permanent Resident required
Onsite Support, not remote

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