ServiceNow ITSM Developer

5 days ago

San Antonio, TX, United States Rootshell Enterprise Technologies Full time

ServiceNow ITSM Developer with 10+ years of experience to design, develop, and implement IT Service Management (ITSM) solutions on the ServiceNow platform.

Key Responsibilities:
Design, develop, and implement ServiceNow ITSM modules including Incident, Problem, Change, Request, Knowledge, and CMDB.
Customize and configure ServiceNow workflows, business rules, UI policies, client scripts, and UI actions.
Develop and maintain Service Catalog and Service Portal components.
Implement automation using Flow Designer, Workflow Engine, and Orchestration.
Integrate ServiceNow with third-party tools and enterprise applications via REST/SOAP APIs.
Develop custom applications and modules as per business needs.
Work with ServiceNow Discovery, CMDB, and Asset Management to enhance IT operations.
Optimize performance, security, and usability of the platform.
Troubleshoot and resolve ServiceNow application issues.
Stay updated with ServiceNow latest releases and best practices.
Collaborate with IT teams and business stakeholders to define and refine requirements.
Provide technical leadership and mentorship to junior developers.

Required Skills & Qualifications:
10+ years of IT experience, with at least 7+ years of ServiceNow development experience.
Strong expertise in ServiceNow ITSM modules (Incident, Problem, Change, Request, CMDB, Knowledge).
Hands-on experience with JavaScript, Glide API, UI policies, ACLs, Business Rules, and Client Scripts.
Experience in ServiceNow integrations with external applications using REST, SOAP, MID Server.
Proficiency in Flow Designer, Workflow Engine, and Orchestration.
Experience with Service Catalog and Service Portal development.
Knowledge of ITIL framework and ITSM best practices.
Strong understanding of CMDB and Asset Management principles.
Experience in developing custom scoped applications in ServiceNow.
Familiarity with ServiceNow Certified System Administrator (CSA) and ITSM Implementation.
Strong problem-solving, debugging, and performance optimization skills.
Excellent communication and teamwork skills.

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