Current jobs related to Commercial Lines Customer Service Representative - Kalamazoo, MI - Acrisure LLC

  • Customer Service Representative II

    2 weeks ago

    Kalamazoo, MI, United States Genuine Parts Company Full time

    SUMMARY: Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and are fully met. The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s). JOB DUTIES: • Places customer orders via telephone, fax,...

  • Customer Service Representative II

    2 weeks ago

    Kalamazoo, MI, United States Genuine Parts Company Full time

    SUMMARY: Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and are fully met. The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s). JOB DUTIES: • Places customer orders via telephone, fax,...

  • Commercial Hvac Service Technician

    2 days ago

    Kalamazoo, MI, United States Town Center Inc Full time

    Job Description Job Description Our service technicians are responsible for diagnosing and repairing issued with commercial HVAC and kitchen equipment. It is vital that our technician professionals are great communicators. Our technicians work at customer job sites daily, so each technician needs to speak well, write well, be able to provide quotes on the...

  • Commercial Service Electrician

    2 weeks ago

    Kalamazoo, MI, United States Reliable Electric and Lighting Inc Full time

    Job Type Full-time Description Responsibilities: Install electrical wiring, circuits, panels, switches, lighting systems, and other electrical components in commercial buildings such as offices, retail stores, and industrial facilities. Identify wiring routes, equipment placements, and circuit configurations based on project specifications. Diagnose and...

  • Commercial Service Electrician

    2 weeks ago

    Kalamazoo, MI, United States Reliable Electric and Lighting Inc Full time

    Job Type Full-time Description Responsibilities: Install electrical wiring, circuits, panels, switches, lighting systems, and other electrical components in commercial buildings such as offices, retail stores, and industrial facilities. Identify wiring routes, equipment placements, and circuit configurations based on project specifications. Diagnose and...

  • HVACR Commercial Service Tech

    2 weeks ago

    Kalamazoo, MI, United States Midwest Refrigeration Inc Full time

    Are you a Certified HVAC/Refrigeration Technician looking for a place to build your career - not just another job? We are looking a Journey Level Refrigeration Technician for full-time, year-round commercial service work in and around the Denver, CO area. Looking for the right job is tough. Come join us, and you won't need to look again! We are seeking...

  • HVACR Commercial Service Tech

    1 week ago

    Kalamazoo, MI, United States Midwest Refrigeration Inc Full time

    Are you a Certified HVAC/Refrigeration Technician looking for a place to build your career - not just another job? We are looking a Journey Level Refrigeration Technician for full-time, year-round commercial service work in and around the Denver, CO area. Looking for the right job is tough. Come join us, and you won't need to look again! We are seeking...

  • HVACR Commercial Service Tech

    1 week ago

    Kalamazoo, MI, United States Midwest Refrigeration Inc Full time

    Are you a Certified HVAC/Refrigeration Technician looking for a place to build your career - not just another job? We are looking a Journey Level Refrigeration Technician for full-time, year-round commercial service work in and around the Denver, CO area. Looking for the right job is tough. Come join us, and you won't need to look again! We are seeking...

  • Floating Custodial Lead

    2 weeks ago

    Kalamazoo, MI, United States Perfection Commercial Services Full time

    Perfection Commercial Services has been in business for nearly 35 years, and we are looking for a professional and highly motivated individual to join our dynamic and expanding commercial cleaning team as our Facilities Lead (Night Shift) in Battle Creek, Marshall, Lansing and Kalamazoo areas! Our Facilities Lead is responsible for the operations of their...

  • Floating Custodial Lead

    1 week ago

    Kalamazoo, MI, United States Perfection Commercial Services Full time

    Perfection Commercial Services has been in business for nearly 35 years, and we are looking for a professional and highly motivated individual to join our dynamic and expanding commercial cleaning team as our Facilities Lead (Night Shift) in Battle Creek, Marshall, Lansing and Kalamazoo areas! Our Facilities Lead is responsible for the operations of their...

Commercial Lines Customer Service Representative

3 weeks ago

Kalamazoo, MI, United States Acrisure LLC Full time
Job Title: Customer Service Representative

Agency/Platform: Burnham & Flower

Location: Kalamazoo, MI

About Acrisure:

Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.

Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.

Job Summary:

The Commercial Lines Customer Service Representative provides service to customers and prospective customers, producers, underwriters, brokers, etc. Provides reconciliation of production and other reports. Functions personally and in collaboration with the appropriate processing specialist.

Responsibilities:
  • Answers questions about existing policies via phone, USPS, and other delivery services such as email/fax.
  • Collaborates with processing specialists and producers to process new business/renewal applications, providing a quote to the client.
  • Processes renewals, changes and cancellations in a timely manner. Utilizes outside websites to enter applications.
  • Updates renewal policy information in Agency database & processes transactions.
  • Documents receipts of payments and collaborates follow up on past due payments.
  • Collaborates with producers to reconcile monthly production reports. Collaborates with processor to ensure timely and accurate completion of responsibilities.
  • Maintains prospect and customer account information in Agency database.
  • Runs expiration reports on a monthly basis and coordinates renewals with producers.
  • Collaborates with accounting personnel to reconcile/rectify accounts in the area of responsibility.
  • Processes bonds (public officials/FHA/Notary, etc.)
  • Performs other duties as assigned.
This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.

Education/Experience:
  • High school diploma or the recognized equivalent.
  • Minimum three years successful customer service experience.
  • Property/Casualty licensure, and related product knowledge required; otherwise, this licensure is to be obtained within one year of hire and maintained during employment term.
  • Proficiency in personal computers, MS Word, Database (preferably Applied Systems) and Internet and electronic mail.
  • Proficiency with standard calculators
Other Qualifications:
  • Ability to build and maintain good working relationships with prospective and current customers, underwriters, other company representatives and colleagues to ensure an outstanding level of customer satisfaction.
  • Outstanding communication skills, both written and oral. • Strict attention to detail.
  • High organizational skills, with the ability to multi-task and maintain organization in a fast-paced and ever-changing environment.
  • Ability to maintain composure and professionalism under trying conditions.
  • Ability to maintain discretion and confidentiality relative to information obtained while servicing prospective and current customers.
  • Ability to read, analyze and interpret common professional documents, legal documents such as insurance policies, binders, etc., and manuals.
  • Ability to respond to common inquiries or complaints from customers and managers.
  • Ability to effectively present information to customers, colleagues and managers.
  • Ability to calculate percentages and basic mathematical functions.
  • Ability to collect data, define problems, establish facts, and draw valid conclusions.
  • Ability to interpret and work with both abstract and concrete variables.


Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure's property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure's Human Resources Talent Department.