Lead Guest Services Associate
1 week ago
Lead Guest Services Associate works and manages POS stations to sell medical and recreational products. Directly support the Dispensary Manager with day-to-day operations with the retail team.
Primary Responsibilities:
- Advise customers on suitable cannabis products based on their needs, preferences, budgets, and reactions to different strains of cannabis;
- Educate customers on the safe use of their selected cannabis products;
- Check customers' identification documents to verify that they are of legal age;
- Process customers' payments using the dispensary / retail POS system;
- Keep abreast of new additions to our cannabis product line as well as the latest industry trends through training and research; advise floor GSA on information pertaining to new products.
- De-escalation of unruly customers, reporting incidents to management if difficult situations with customers arise;
- Ensure the dispensary is clean and well-organized at all times and lead the team in assigning cleaning;
- Full awareness and training on current SOPs and recommending changes and new SOPs
- Take inventory of cannabis products and ensure that the sales floor is adequately stocked.
- Periodically responsible for inventory tasks, including but not limited to; product transfers, closing counts and deliveries.
- Take inventory of non-cannabis products and submit PO's to ensure inventory is maintained.
- Will have periodical dispensary cleaning duties included but not limited to break rooms, bathrooms, sweeping etc.
- Will be responsible for cash handling- opening and closing GSA registers;
- Will be responsible for opening and closing procedures in the retail space including arming the security system;
- Assist with training the team, both medical and adult use GSA's;
- Facilitate employee discounts, and exchanges/returns after collaborating with GM
- Help to ensure that the retail space is flowing- direct break times, delegate daily tasks and ensure that GSA are following expected policies and procedures during customer interactions.
- Responsible for on-the-floor coaching, and corrective actions.
- Support the GM in recruiting, interviewing, and onboarding staff.
- Support the GM in performance reviews, and disciplinary action.
- Take lead on group huddles in sales initiatives, motivating and communicating daily goals to staff.
- Take initiatives to create and support retail enhancements and related projects.
Minimum Experience:
- 2+ year in Cannabis retail.
- 3+ years of customer-facing experience in the Retail or Hospitality Industries.
- 1+ year in leadership position.
- Comfortable working with computers, preferably retail POS systems.
- Ability to learn and understand cannabinoids and the natural function of the endocannabinoid system in the human body.
Preferred Experience:
- Ability to speak more than one language (preferably Spanish).
- Foundational understanding of sales and upselling of products
MUST HAVE A FLEXIBLE SCHEDULE AND BE ABLE TO WORK NIGHTS AND WEEKENDS
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