Regional Operations Coach

The starting salary for this position ranges from $83,000 to $100,000 per year, commensurate with experience and availability.

The Regional Operations Coach is responsible for overseeing the operations, financial performance, training, development, and guest satisfaction across multiple restaurant locations. This role involves hiring the right talent and ensuring that restaurant teams consistently uphold the culture and results as per company standards. The Coach motivates, communicates effectively, and removes obstacles to drive maximum performance while developing solutions that enhance business outcomes. You will serve as a key resource for restaurant teams and your peers.

KEY RESPONSIBILITIES:

• Provide coaching and support to restaurant teams, ensuring that General Managers facilitate appropriate development for Assistant Managers and team members, and promote performance enhancement.
• Utilize routine restaurant visits for discussions and coaching to further develop team capabilities.
• Foster teamwork by conducting regular area meetings.
• Build talent through the implementation of the Bench Plan.
• Ensure all General Managers and Assistant Managers hold Serve-Safe certification, aligned with company requirements for team certification.
• Effectively communicate brand culture and strategies to restaurant teams, Senior Area Coaches, and COO, ensuring all parties engage with company goals during sales meetings and rallies.
• Act as a team builder and coach, addressing and eliminating communication barriers.
• Manage controllable expenses according to the plan, utilizing tools and reports to ensure financial controls are met.
• Ensure consistent execution of marketing programs across the area.
• Develop core learning and standards, utilizing a coaching plan to guide effective restaurant visits.
• Exhibit 'POSITIVE ENERGY' by promptly addressing and resolving customer concerns and encouraging customer-focused behavior within the team.
• Drive restaurant operations to achieve or exceed performance metrics, holding General Managers and Assistant Managers accountable for sales growth and process execution.
• Maintain a positive community image.
• Ensure ICOS processes are implemented within the restaurants and utilize operational metrics to monitor profit variables.
• Analyze P&L and relevant reports to identify improvement opportunities and implement corrective actions through in-restaurant coaching.
• Conduct periodic and quarterly business reviews to ensure improvement plans are in place.
• This list is not exhaustive.

• REQUIRED BEHAVIORS:

Business Acumen: Understands business operations and remains informed on trends, technology, and competition affecting the business.

Delegation: Comfortably delegates tasks while sharing responsibility and accountability, effectively trusting team members to complete their work.

Problem Solving: Utilizes logical methods to solve complex issues, probing thoroughly for answers.

Directing Others: Establishes clear directions and well-organized tasks while encouraging two-way communication.

Priority Setting: Focuses on critical tasks and eliminates distractions to achieve goals.

Planning: Schedules and assigns tasks while foreseeing obstacles and measuring performance against goals.

KEY RELATIONSHIPS:

• Maintain communication with restaurant teams and keep Senior Area Coaches, Directors of Operations, and the COO informed about restaurant status.
• Provide leadership and motivation, building trust and positive relationships with restaurant teams.
• Establish strong relationships with office support teams for expertise in needed areas.

KNOWLEDGE & SKILL REQUIREMENTS:

• Must be at least 18 years old.
• Strong proficiency in reading, speaking, and understanding English.
• Preferred Education: 4-year degree.
• 2 years of multi-unit experience preferred.
• 5 years of proven restaurant operations experience required.
• Must maintain a current health card as per state or local regulations.
• Reliable transportation, a valid driver’s license, and insurance are required.
• Must pass a criminal background check including motor vehicle record (MVR).
• Serv Safe Certification is required and must be maintained.

ABOUT US:

Diversified Restaurant Group values its people We take pride in maintaining a small company atmosphere within a large organization. Each employee is considered part of the DRG Family. What began as a 30-unit Taco Bell operation in 2012 has now expanded to over 240 units across multiple brands. We proudly operate Taco Bell restaurants in California, Kansas, Missouri, and Nevada, as well as Arby’s in Alaska, California, and Nevada. With over 6,000 team members and ongoing growth, we invite you to be part of our success

DISCLAIMER:

You are applying to Diversified Restaurant Group, a franchisee of Taco Bell and Arby's Corp. If hired, the franchisee will be your sole employer. Franchisees operate as independent business owners and set their own wages and benefits, which may vary.