VP Mortgage/Consumer Lending
5 days ago
- Leads the bank’s Mortgage, Home Loan Sales and Consumer Lending teams. Mentors Mortgage Operations Manager, Home Loan Sales Manager, Consumer Lending Manager. Monitors the performance of direct and subordinate areas of responsibility with a focus and accountability in attaining established business goals and objectives.
- Oversees business development and loan fulfillment (underwriting, processing, closing, funding, post-closing) functions for the bank’s mortgage, auto, personal and credit card products.
- Oversees loan sales into the capital markets and ensures that revenue objectives are achieved.
- Maintains expert knowledge of all key lending concepts, including rates/pricing, pipeline management strategies, underwriting guidelines, compliance, secondary market guidelines, quality control, and risk management. Monitors competition, and recommends enhancements to products, programs, or pricing when necessary.
- Establishes and manages department policies, procedures and product guidelines. Consistently ensures that department training and processes are effective and deliver an outstanding customer experience.
- Underwrites and approves more complex real estate and consumer loans in accordance with company guidelines and policies.
- Collaborates with customers of the executive team and cross-functional teams (Loan Servicing, Loss Mitigation, Digital Banking, Marketing, Finance, IT, HR, Risk).
- Maintains a wide variety of contacts inside and outside the bank, coordinating real estate lending and consumer lending activities, promoting services, exchanging information, and representing the bank at various functions.
- Pursues opportunities for continuous improvement to the lending program (products, process, innovation). Makes recommendations and oversees project implementation for assigned departments.
- Evaluates staffing needs and recommend the appropriate staffing levels for the department. Recruits, interviews and recommends qualified personnel. Ensures that all employee performance appraisals are completed and administered in a timely manner, including goal setting, providing constructive feedback in a professional manner, and developing a career path for each individual. Recommends, documents, and administers employee counseling and disciplinary actions in coordination with Human Resources.
- Promotes and maintains a positive work atmosphere by communicating in a manner consistent with professional standards to work effectively with customers, co-workers, management, and vendors. Demonstrates the bank’s core values of Service, Teamwork, Integrity, and Responsibility.
- Keeps abreast of industry developments including but not limited to changes in regulations and technology.
- Ensures adherence to all company policies and procedures and Banking Regulations.
- Performs additional duties as required.
- Bachelor’s degree preferred, preferably in Business Management or related studies.
- Minimum of 8 years of progressive management experience in real estate and consumer lending (secured and unsecured loans). Extensive knowledge of mortgage, home equity, and consumer lending products, underwriting methodology, loan fulfillment best practices, and compliance. Experience originating home loans for sale into the capital markets is preferred.
- A proven track record of building strong teams and achieving assigned goals.
- A general understanding of other functional areas of a credit union or bank is required.
- Must be able to successfully complete the registration process as a mortgage loan originator (MLO) with the Nationwide Mortgage Licensing System and Registry (NMLS). Must maintain the ability to annually renew and maintain registration throughout employment.
- Strong analytical, interpersonal and communication skills with a high attention to detail and a sense of urgency. Team oriented, adaptable, dependable with a strong work ethic.
- Must be willing to continue professional development through training, seminars and membership in professional associations as applicable.
- Ability to travel occasionally as required.
- Technical proficiency in all Microsoft 365 applications and experience working with mortgage and consumer lending loan origination systems required. Working knowledge of banking (Fiserv DNA) core systems is a plus.
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