Veteran Services Program Manager

Our vision is that every person has the opportunity to learn, work, and thrive in all aspects of life.

To achieve our vision, we are committed to dismantling racism and advancing equity, diversity, and inclusion so we can help people reach their fullest potential through our education, job placement, and career pathway services. We do our work with great gratitude for the community donations, purchases, and partnerships that make our mission possible.

Position Summary: The Veteran Services Program Manager will oversee Goodwill's Military & Veteran Services Program that provides support services to transitioning Veterans and their families with the goal of achieving job placement, retention, and long-term financial stability. This role will collaborate and leverage strategic partnerships in the community to assist clients in securing employment. The Veteran Services Program Manager will also develop and grow our program to maintain high-quality services based on best practices and research. Responsibilities include program and fund management, contract administration, and supervision of staff. The manager will focus on being a champion Anti-racism, Equity, Diversity and Inclusion (AEDI) as part of their leadership.

Hourly Rate: $32.12 - $34.90 per hour

Essential Duties and Responsibilities: The Veteran Services Program Manager responsibilities include the following and other duties as assigned:

• Develop and oversee the Veteran Services Programs such as:
  • Boots to Shoes: mentoring program for Veterans
  • Veterans Van for Digital Literacy: remote career readiness and digital skills training
  • Work Experience Program: offers case management and career support
• Develop and implement a sustained, results-driven strategy to improve and track long-term employment outcomes for Veterans
• Oversee the development of strategic partnerships within the private sector, nonprofit sector, and government agencies to foster placements and work experience opportunities (occasional travel required)
• Establish and maintain relationships with individuals and groups at Joint Base Lewis-McChord and other local military installations (occasional travel required)
• Oversee and train staff regarding enrollment procedures, assessments, creating individual employment plans, data entry methods for case notes in our case management system (CaseWorthy), and providing direction in resolving participant issues/concerns
• Establish standard processes to help staff stay connected, share best practices, exchange lessons learned, and support one another in daily operations.
• Attend the Veteran Services meetings with relevant agencies
• Responsible for coordinating and collaborating across different GORR Workforce Development teams
• This is role is not remote position

Qualifications/Basic Job Requirements:

• Bachelor's degree in a Social Services field (e.g., Psychology, Social Work) required; equivalent relevant experience may be considered in lieu of degree.
• Extensive experience in managing and leading teams.
• Veteran status (Active Duty, Guard, Reserve, or prior service) or military spouse status strongly preferred.
• Proven experience in program implementation, budgeting, and interpreting and fulfilling funding requirements.
• In-depth understanding of the barriers faced by Veterans in employment and social integration.
• Experience in case management; non-profit experience is highly desirable
• Must be able to get clearance to access Joint Base Lewis-McChord upon hire

• Exceptional analytical, judgment, decision-making and communications skills
• Superior coaching, leadership and interpersonal skills, including the ability to build understanding and consensus

We Have You Covered Benefits Offered:

• Medical, Vision, and Dental (M/V/D) insurance coverage for employees
  • We provide coverage for you, with a portion of the employee premium paid by Goodwill.
  • Dependent coverage is available, with the cost being the responsibility of the employee
• Accident & Life insurance options to ensure financial protection.
• 401(k) Retirement Plan
• Vacation (1-4 Years: 80 hours annually)
• 10 paid Holidays annually
• 8 days prorated sick leave annually
• Access to Childcare Benefits through Upwards
• Parental leave covered by sick/vacation hours
• All employees receive merchandise discounts
• We strongly believe in promoting from within, and have multiple avenues for career growth

Supervisory Responsibilities: Directly supervise Program Coordinators (3) and Case Managers (2). Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Language Skills: Ability to read and interpret hard data and metrics. Ability to write creatively and articulately with an emphasis on tact and diplomacy. Ability to speak effectively before groups of customers or employees of the organization.

Mathematical Skills: Ability to calculate figures and amounts such as: addition, subtraction, multiplication, division, percentages, and average. Ability to apply concepts of basic algebra when working on spreadsheets. Ability to create and manage departmental budget.

Computer Skills: To perform this job successfully, an individual should have knowledge of Microsoft Office products, specifically Word, Excel, and PowerPoint.

Other Skills and Abilities: Comprehensive understanding of all aspects of Veteran Services Program Manager

Certificates, Licenses, Registrations: Washington State Driver's License and proof of insurance required

Other Qualifications: Must be able to travel throughout the community during business hours; reliable vehicle, insurance, and acceptable driving record required. Must be able to get clearance to access JBLM Self-motivated; resourceful, creative; high integrity; problem solver; looks to resolve issues; positive can-do approach; and ability to build effective working relationships.

Physical Demands: While performing the duties of this job, the employee is regularly required to sit, talk, hear and type. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Work Environment: The noise level in the work environment is usually moderate.

Employees must be able to perform the essential functions of this position with or without reasonable accommodation.

Goodwill gladly considers requests for accommodation and, if the requested accommodation is reasonable, will make such reasonable accommodations as will enable an otherwise qualified person with a disability to perform the essential functions of this position.

At Goodwill we are committed to creating and sustaining a culture of equity, diversity and inclusion. We embrace our employees' differences, and believe in meeting the members of our workforce and their communities where they are. Since our doors first opened in 1921, we have been changing lives by offering a hand up, not a hand out. We invite you to join us for our next 100 years of service to our neighbors.

Our Mission is to help people reach their fullest potential through individual education, job placement and career pathway services made possible by community donations, purchases and partnerships.

At Goodwill, we welcome people with diverse backgrounds, including persons with disabilities or other disadvantages. In fact, a substantial portion of our employees have a disability and/or economic disadvantage and we strongly encourage such persons to apply.

This organization participates in E-Verify. E-Verify is a service that verifies authorization to work in the U.S. through the U.S. Department of Homeland Security (DHS) and the U.S. Department of Social Security (SSA). For further information on E-Verify contact DHS at 1-888-464-4218.

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