Automotive Service Advisor

1 week ago

Richmond, VA, United States Colonial Truck Full time

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

By working at Colonial Ford Truck Sales, you can be a part of a brand that honors the past, and is invested in the future.  Join the Colonial Ford Family where we value service to each other and the world as much as to our customers

Service Advisor Compensation and Benefits:

  • Competitive Pay

  • Monday through Friday with no evenings.

  • Health Insurance

  • PTO & Sick Leave

  • 401(K)

Service Advisor Responsibilities:

  • Greet customers promptly

  • Obtain customer and vehicle information

  • Clearly report all vehicle symptoms as described by the customer

  • Determine and recommend maintenance base on age, mileage and history of vehicle

  • Prepare a complete and accurate estimate of cost for labor and parts

  • Establish follow up time

  • Monitor the progress of each vehicle throughout the day, and update customers frequently

  • Verify that the final invoice reconciles with the work performed on the repair order

  • Explain all completed work and charges to customers

  • Exceptional organizational skills

Service Advisor Requirements:

  • Previous service advisor experience is a must

  • Proven oral and written communication skills

  • Ability to identify the problem quickly

  • Experience in a fast-paced dealership environment

  • Proven record of achieving exceptional customer satisfaction

  • Very energetic personality 

  • A desire for a long-term career with a growing organization

  • Personal and professional integrity

  • Computer skills and willingness to learn new programs

  • Ability to learn new technology and repair and service procedures and specifications

  • Minimum of 1 year in service department

  • Ability to work on your feet for extended periods of time

  • Ability to work in a fast-paced environment

  • Positive, friendly attitude 

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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