Interim Director of Student Care Services

Position Details

Position Information

Department
Dean of Students (MSA)

Position Title
Administrator 3-Student Servs

Job Title
Interim Director of Student Care Services (Internal Employment Opportunity)

Appointment Type
Professional Faculty

Job Location
Corvallis

Benefits Eligible
Full-Time, benefits eligible

Remote or Hybrid option?

Job Summary

This is an Internal Employment Opportunity

The Office of the Dean of Students (ODOS) is seeking an Interim Director of Student Care Services. This is a full-time (1.00 FTE), 12-month, professional faculty position.

The Office of the Dean of Students (ODOS) is dedicated to providing an environment that will enable students to effectively engage in their academic and intellectual work, develop cultural competencies, and cultivate social/global awareness in order to be informed, involved, and contributing community members. The ODOS assists students in the resolution of problems and concerns, provides information about and referral to campus resources, and promotes initiatives that address students' needs and interests.

The Director of Student Care Services reports directly to the Senior Associate Vice President for Student Affairs and Dean of Students. The Director provides strategic leadership to requests for assistance when students are navigating significant extenuating circumstances. Student Care serves as resources for parents, families, faculty, and staff in supporting student success during their matriculation at OSU.

Why OSU?

Working for Oregon State University is so much more than a job

Oregon State University is a dynamic community of dreamers, doers, problem-solvers and change-makers. We don't wait for challenges to present themselves - we seek them out and take them on. We welcome students, faculty and staff from every background and perspective into a community where everyone feels seen and heard. We have deep-rooted mindfulness for the natural world and all who depend on it, and together, we apply knowledge, tools and skills to build a better future for all.

FACTS:

• Top 1.4% university in the world

• More research funding than all public universities in Oregon combined

• 1 of 3 land, sea, space and sun grant universities in the U.S.

• 2 campuses, 11 colleges, 12 experiment stations, and Extension programs in all 36 counties

• 7 cultural resource centers that offer education, celebration and belonging for everyone

• 100+ undergraduate degree programs, 80+ graduate degrees plus hundreds of minor options and certificates

• 35k+ students including more than 2.3k international students and 10k students of color

• 217k+ alumni worldwide

• For more interesting facts about OSU visit: https://oregonstate.edu/about

Locations:

Oregon State has a statewide presence with campuses in Corvallis and Bend, the OSU Portland Center and the Hatfield Marine Science Center on the Pacific Coast in Newport.

Oregon State's beautiful, historic and state-of-the-art main campus is located in one of America's best college towns. Corvallis is located close to the Pacific Ocean, the Cascade mountains and Oregon wine country. Nestled in the heart of the Willamette Valley, this beautiful city offers miles of mountain biking and hiking trails, a river perfect for boating or kayaking and an eclectic downtown featuring local cuisine, popular events and performances.

Total Rewards Package:

Oregon State University offers a comprehensive benefits package with benefits eligible positions that is designed to meet the needs of employees and their families including:

• Medical, Dental, Vision and Basic Life. OSU pays 95% of premiums for you and your eligible dependents.

• Free confidential mental health and emotional support services, and counseling resources.

• Retirement savings paid by the university.

• A generous paid leave package, including holidays, vacation and sick leave.

• Tuition reduction benefits for you or your qualifying dependents at OSU or the additional six Oregon Public Universities.

• Robust Work Life programs including Dual Career assistance resources, flexible work arrangements, a Family Resource Center, Affinity Groups and an Employee Assistance Program.

• Optional lifestyle benefits such as pet, accident, and critical illness insurance, giving you peace of mind and the support you need to thrive in all aspects of your life.

Oregon State University is deeply committed to the principles of a Health Promoting University. This commitment drives a collaborative approach across OSU's safety and well-being programs, reducing silos and coordinating efforts to enhance employee safety and well-being. By prioritizing resources that support the health of both employees and students, OSU fosters a culture of care and a healthier campus environment where everyone can thrive.

2025 Best Place for Working Parents® Designation

Future and current OSU employees can use the Benefits Calculator to learn more about the full value of the benefits provided at OSU.

Key Responsibilities

65% Functional Area Leadership

• Provides direction, vision, and oversight for Student Care and front desk operations, initiatives, leadership, forecasting, and assessment.
• Oversees all fiscal matters for Student Care; serves as the final budget authority, assigns budget authority levels to the appropriate staff, and makes budget exceptions as deemed necessary.
• Develops processes and systems to ensure efficient and effective workflow of functional areas, including related presentations, marketing materials, and online presence.
• Serves as the primary authority for the work of responding to student navigating significant extenuating circumstances and the proactive support of students and their families managing crises and the follow up after the immediate crisis has been resolved.
• Coordinates cases that meet thresholds for the Student Care Team; coordinates for student care that rises to the level of both high-profile and/or complex student situations.
• Establishes and maintains rapport and successful collaborative relationships with campus and community resources.
• Serves as a resource and partner for OSU-Cascades and Hatfield campus student affairs professionals doing student care work at their campuses.
• Serves as liaison to Athletics to coordinate care for student-athletes.
• Serves on the Dean of Students Directors Group.

15% Administrative

• Serves as the primary Maxient database administrator for Student Care to support responsible management of highly sensitive, confidential, and personal information within the Maxient system by users throughout the university.
• Performs audits of programs for efficiencies, training purposes, and improvement of practices and protocols.

10% Supervision

• Provides sole supervisory oversight for the Student Care Case managers.
• Provides secondary supervisory oversight of student employees.
• Develops and oversees a comprehensive training and development program for all who are involved with Student Care responses.

5% Outreach

• Provides on-campus and off-campus partners with presentations and consultation.
• Plans, leads, or facilitates training campus-wide for faculty and staff regarding awareness and preparedness to respond to student issues of concern.

5% Other Duties as Assigned

What You Will Need

• Master's Degree in Education, Social Work, Leadership, Psychology, Sociology or related field.
• Five years of progressive case management experience.
• Three years of experience supporting individuals in high need, emotional, or crisis situations.
• Supervisory experience, including hiring, training, and performance evaluation.
• Strong communication skills.
• Proven problem-solving ability and sound judgement.
• Commitment to confidentiality.
• Demonstrated ability and commitment to working as part of a team.
• Commitment to promoting an inclusive work environment.

This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per University Standard: 05-010 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months.

What We Would Like You to Have

• Experience working with college students.
• Post graduate certificate in trauma response services.
• Demonstrated knowledge of crisis de-escalation techniques.
• Demonstrated skills in crisis support areas, such as: suicide prevention and intervention work, sexual assault survivor support work, or crime victim advocacy work.
• Demonstrated experience successfully providing training or professional development.
• Evidence of successful collaborative work with multiple partners to collectively solve a problem.
• Experience utilizing a data management system (Maxient, Banner, etc.).

Working Conditions / Work Schedule

Typical 8am - 5pm M-F work schedule. May require after-hours for special events.

Pay Method
Salary

Pay Period
1st through the last day of the month

Pay Date
Last working day of the month

Recommended Full-Time Salary Range
$75,000 - $85,000

Link to Position Description

https://jobs.oregonstate.edu/position_descriptions/175697

Posting Detail Information

Posting Number
P09646UF

Number of Vacancies
1

Anticipated Appointment Begin Date
01/12/2026

Anticipated Appointment End Date
06/30/2026

Posting Date
12/24/2025

Full Consideration Date

Closing Date
12/31/2025

Indicate how you intend to recruit for this search
Competitive / Internal

Special Instructions to Applicants

This is an Internal Employment Opportunity.

When applying you will be required to attach the following electronic documents:

1) A resume/CV; and

2) A cover letter indicating how your qualifications and experience have prepared you for this position.

You will also be required to submit the names of at least three professional references, their e-mail addresses and telephone numbers as part of the application process.

For additional information please contact:
Lauren Skousen
Lauren.Skousen@oregonstate.edu
541-737-9035

We are an Equal Opportunity Employer, including disability, protected veteran, and other protected status.

OSU will conduct a review of the National Sex Offender Public website prior to hire.

Starting salary within the salary range will be commensurate with skills, education, and experience.

OSU is a fair chance employer committed to inclusive hiring. We encourage applications from candidates who bring a wide range of lived experience including involvement with the justice system. This job has "critical or security-sensitive" responsibilities. If you are selected as a finalist, your initial job offer will be contingent upon the results of a job-related pre-employment check (such as a background check, motor vehicle history check, sexual misconduct reference check, etc.). Background check results do not automatically disqualify a candidate. Take a look at our Background Checks website including the for candidates section for more details. If you have questions or concerns about the pre-employment check, please contact OSU's Employee and Labor Relations team at employee.relations@oregonstate.edu.

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