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IT Desktop Support Specialist
2 weeks ago
The Jacobs & Cushman San Diego Food Bank is currently hiring for a hiring for a full time, regular and benefited, IT Desktop Support Specialist at our Miramar location.
ABOUT THE SAN DIEGO FOOD BANK
Established in 1977, the Jacobs & Cushman San Diego Food Bank is a critical component to the welfare of San Diego County, providing nutritious food to people in need, advocating for the hungry and educating the public about hunger-related issues. For more information about the organization, please visit www.sandiegofoodbank.org.
Our Mission:
The Jacobs & Cushman San Diego Food Bank and our North County Food Bank Chapter provide nutritious food to people in need, advocate for the hungry, and educate the public about hunger-related issues.
DID YOU KNOW?
- The San Diego Food Bank feeds approximately 400,000 people every month in partnership with 450 nonprofit community partners.
- We are the fourth largest independent food bank in the country.
- We distributed 52 million pounds of food in fiscal year 2024-2025; almost 45% of that food being fresh produce.
- We have a 99% rating on Charity Navigator.
POSITION PURPOSE
The IT Desktop Support Specialist is responsible for providing day-to-day technical support to staff members both on site in the office and out in the field. This position is responsible for maintaining and troubleshooting desktop computers, laptop and mobile devices, and related technology devices throughout the office. The primary focus of this role is to ensure that all employees have reliable and efficient access to technology resources, thereby facilitating the organizations mission of alleviating hunger in San Diego County.
PRIMARY RESPONSIBILITIES
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position. All duties are expected to be performed in accordance with existing company policy and procedure. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Provide technical support and assistance to employees with hardware, software, and network- related issues.
- Install, configure, and troubleshoot desktop and laptop computers.
- Install, update, and maintain software applications, operating systems, and ensure compliance with licensing agreements.
- Assist with software-related issues, including installation, troubleshooting, and training.
- Troubleshoot and maintain peripherals such as printers, scanners, and other office equipment.
- Ensure they are in proper working condition and manage repairs or replacements as needed.
- Conduct training sessions and create documentation to help employees use technology resources effectively.
- Assist in onboarding new staff members by setting up their workstations.
- Maintain an inventory of all IT assets, including computers, peripherals, and software licenses. Assist in procurement and disposal of IT equipment.
- Ensure that all desktop systems are updated and secure, following IT security policies and best practices.
- Monitor antivirus and security software and educate staff on safe computing practices.
- Respond to helpdesk requests, diagnose issues, and provide solutions in a timely manner. Escalate complex issues to higher-level IT support personnel when necessary.
- Collaborate with the IT team to plan and implement technology projects, upgrades, and improvements.
- Assist in maintaining and optimizing the organization's IT infrastructure.
- Maintain and update IT support documentation, including procedures, manuals, and knowledge base articles. Keep records of hardware and software inventory.
- Provide excellent customer service and maintain a professional and helpful demeanor when assisting staff members with IT-related concerns.
- Other duties as assigned
The ideal candidate is personable and customer service focused. This individual is required to work alongside all departments and provide quick and effective support to a variety of people. They should have strong knowledge in IT troubleshooting and a high aptitude for training and teaching others.
EDUCATION, TRAINING and EXPERIENCE
A typical way of obtaining the necessary education, training, and experience for this position includes:
- High school diploma or equivalent; a bachelor's degree in IT or related field is preferred
- 1+ years of experience in desktop support or a similar role
SKILLS, KNOWLEDGE & ABILITIES
Knowledge of:
- Microsoft office suite products
- MacOS experience is preferred
- Hardware and software troubleshooting techniques and common solutions
- Understanding of networking, including LAN And WLAN configurations
- Troubleshoot and problem-solve common IT issues quickly and independently
- Excellent communication and interpersonal skills
- Customer focused with the ability to provide support and teach non-technical savvy staff
- Work independently and effectively manage workload and priorities
- Identify areas of need and provide recommendations for technology innovations that would benefit the organization
- Certifications such as CompTIA, A+ or similar are desirable
COMPENSATION
This is a full-time, non-exempt/hourly/benefited position.
- A market-level competitive salary is between $26.00 - $29.00 per hour based on experience.
- The compensation package includes a competitive salary and an excellent benefits package including: 403(b) plan with 200% employer matching; excellent health care coverage with free employee medical, dental and vision plans; company paid term life insurance; and a generous accrual of paid vacation and sick leave.
- company paid term life insurance, and a generous accrual of paid vacation and sick leave.
WORK SCHEDULE
- Monday - Friday from 8:30am - 5:00pm.
- Some travel is required to support the North County Food Bank and Kearny Mesa locations.
HOW TO APPLY
- Interested and qualified candidates should apply below.
- Submissions missing a resume will not be considered for the position.
- Background check and drug test are required for the position before employment starts.
This is a non-management position
This is a regular full-time position
