Sr. Business Analyst

Job:DVRS Sr. Business Analyst (723635)

Location : Raleigh, NC

DVRS is seeking a Senior Business Analyst (BA) to support business process analysis and do various levels of testing for implementation of a benefits calculator for eligible citizens of North Carolina.

DESCRIPTION OF WORK:

The Division of Vocational Rehabilitation Services (DVRS) helps people with disabilities achieve their goals for employment and independence. Benefits counseling provided by DVRS is a service that assists individuals with disabilities to understand disability eligibility and benefits, and the impact of employment on their disability benefits.

DVRS is seeking a Senior Business Analyst (BA) to support business process analysis and do various levels of testing for implementation of a benefits calculator for eligible citizens of North Carolina. The solution will offer quick and efficient access to up-to-date, accurate benefits counseling resources and information for the citizens with disabilities in North Carolina. This senior Business Analyst role will work with the business, vendor, and other stakeholders to support the business process analysis. The BA will use N.C. Department of Information Technology Business Analysis Team tools and templates to document requirements. The project will be utilizing the agile methodology.

RESPONSIBILITIES
• Develop a strong understanding of the functions, uses and requirements for eligibility determination for different benefits and calculations.
• Identifying and documenting current and future state process workflows and data flows.
• Develop Visio documents that may include but are not limited to entity relationship diagrams, data dictionaries, or system context diagrams and storage in Orbus iServer365 with other documentation.
• Modify, document, and review business requirements, functional requirements and technical specifications needed for project documents. Execute change control on approved documents.
• Assist in performing functional and integrated testing.
• Prepare and maintain project documentation and artifacts including analysis, reports, and user documentation.
• Work with project manager, developers, vendors, and end-users to ensure application designs meet business requirements.
• Provide UAT support, including developing test case scenarios using DHHS methodology.
• Support required system go-live activities.
• Document gap analysis.
• Track delivery and review/approval progress of each deliverable in accordance with approved project plan.
• Attend PMO meetings, Vendor meetings and end-user meetings.

KNOWLEDGE, SKILLS, AND ABILITIES / COMPETENCIES
• Demonstrated experience participating in the documentation of functional requirements and technical specifications for existing and new applications
• Gathering and documenting business and functional requirements suitable for procurement documentation
• Strong writing and communication skills
• Collaboration and relationship-building with their team members and clients
• Results-oriented individual with a very strong work ethic and must be able to demonstrate excellent negotiation, communication, and problem-solving skills.
• Ability to work with customers and vendors as a member of cross-divisional work groups and maintain positive and productive relationships with customers, peers, and superiors
• Ability to act independently with sound business judgment and thrive in environment with diverse communication styles
• Ability to prepare and present oral and written documents clearly and concisely
• Ability to manage complex assignments with multiple work streams and aggressive (and sometimes competing) timelines
• Understanding of Software Development Lifecycle (SDLC) concepts and process
• Knowledge of and experience with IT Service Management best practices and principles
• Experience with Microsoft Office Suite (MS Word, EXCEL, PowerPoint)
• Proficiency in Microsoft Visio and Orbus iServer 365
• Extensive understanding of SharePoint end user experience, sites, libraries, lists and groups
• Must have familiarity with agile methodology, tools, and frameworks, i.e., Scrum, Kanban
• Experience working for Federal, or State government is preferred
• Experience with software implementation projects and with Cloud technologies

Extensive knowledge of business system analysis techniques and testing methodologies

Required

7

Years

Demonstrated experience in gathering business requirements and development of business rules and process flow

Required

7

Years

Proven experience with business process design, definition and/or re-design

Required

7

Years

Experience with Business Analysis methodologies and problem solving

Required

7

Years

Ability to utilize Microsoft Office Suite (MS Word, EXCEL, PowerPoint, Visio)

Required

7

Years

Excellent communication skills (both verbal and written)

Required

7

Years

Experience in development of procurement related documents including RFP and evaluation criteria

Required

7

Years

Demonstrable analytical skills and an attention to detail

Required

7

Years

Orbus iServer365

Required

3

Years

Experience working for State government

Highly desired

5

Years

Ageing Resource Management experience

Desired

3

Years

Knowledge Creating Context Diagram and Functional decomposition

Required

5

Years

Demonstrated experience with both waterfall and agile projects

Required

5

Years

Comfortable working in an environment that is driving toward agile transformation while continuing to operate within a mature waterfall structure

Highly desired

3

Years

Experience with Jira, SharePoint, Octane, ALM and other tools

Highly desired

4

Years

Experience with software implementation projects and with Cloud technologies

Required

3