Customer Service Representative

2 weeks ago

Elgin, IL, United States Hopkins Ford Full time

Job Summary: As a Customer Service Representative, your responsibilities include answering phone calls, texts, online chats, and emails from customers interested in buying a vehicle at your car dealership. In many positions, you are the first point of contact with potential customers and work at the front desk to greet walk-in customers, answer questions, and provide assistance as needed. No car experience or education needed

Compensation and Benefits:

  • Competitive Pay
  • Training and mentorship program
  • Medical, Dental, Vision Plans
  • 401(k) Savings Plan
  • Basic Life Insurance
  • Discounts on Products and Services
  • Flexible Schedules
  • Work Life Balance

Responsibilities:

  • Meet and greet customers in a professional manner in-person & on the phone
  • Process payments, invoice and other miscellaneous office duties
  • Provide basic information to callers who have general inquiries
  • Handle customer complaints with integrity and poise
  • Provide general administrative and clerical support including mailing, scanning, faxing and copying
  • Maintain office supplies for specific location

Requirements:

  • Excellent communication and organizational skills
  • Experience using Microsoft Office suite
  • Ability to work effectively with customers, vendors and employees while handling multiple tasks simultaneously
  • Willing to submit to a drug screen & background check

Hopkins Ford of Elgin in IL, close to South Elgin, Dundee, and Streamwood, is a new Ford dealership with used cars, financing, auto service and repairs, and genuine Ford parts. We want to every customer's one-stop shop for all things automotive  We have the best selection of new and Certified Pre-Owned Fords and used cars in the area.

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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