Service Manager

2 weeks ago

Irondale, AL, United States Ed Voyles Automotive Full time
Voyles of Birmingham

Voyles of Birmingham is seeking a driven, high-performing Service Manager who sets the pace, leads from the front, and holds themselves and their team to a higher standard. This role is for a motivated leader who thrives on accountability, performance, and building a winning service culture.

If you are energized by coaching teams to maximize upsell opportunities, improving operational discipline, and creating an environment where excellence is expected-not optional-this is the opportunity for you.
What You'll Do
  • Lead, coach, and motivate the service advisor and technician teams to consistently drive service upsells and revenue growth
  • Set clear performance expectations and hold the team accountable to results, processes, and professional conduct
  • Lead by example on the service drive through work ethic, customer engagement, and attention to detail
  • Maintain strong operational organization including repair order flow, dispatch efficiency, scheduling, and follow-through
  • Monitor KPIs such as ELR, hours per RO, upsell ratios, CSI, and overall department profitability
  • Establish and enforce service standards that elevate customer experience and internal culture
  • Train and develop team members through daily coaching, performance reviews, and corrective action when necessary
  • Collaborate with Parts, Sales, and Accounting to ensure smooth departmental operations
What We're Looking For
  • Proven experience as a Service Manager or strong Service Advisor leader ready to step into management
  • A results-driven mindset with a track record of increasing upsells, productivity, and profitability
  • Strong leadership presence with the ability to push a team while earning their respect
  • Highly organized, disciplined, and consistent in execution
  • Passion for the automotive industry and a desire to continuously raise the bar
  • Comfortable having tough conversations and enforcing accountability when standards are not met
  • Professional, dependable, and committed to setting the tone for workplace culture
Expectations & Accountability

This role requires consistent effort, visibility, and leadership. The Service Manager is expected to:
  • Be fully engaged on the drive and in the shop-not managing from behind a desk
  • Model punctuality, professionalism, and work ethic at all times
  • Take ownership of department results, including both successes and shortcomings
  • Hold team members accountable while also being accountable themselves
This is not a passive management role. Performance, effort, and leadership presence matter.
Why Voyles of Birmingham
  • Established dealership with a strong reputation and loyal customer base
  • Opportunity to make a direct impact on department growth and culture
  • Competitive compensation based on experience and performance
  • A leadership team that values standards, accountability, and long-term success

If you are a motivated leader who takes pride in building high-performing teams and setting a professional standard others want to follow, we want to hear from you.

Apply today and help lead the future of service excellence at Voyles of Birmingham.

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