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PSR - Senior Patient Services Representative (Referral Coordinator)- TULSA
3 weeks ago
Senior Patient Service Representative (PSR)
PSR (Referral Coordinator) provides services that enhance the quality of service to patients and referring providers. The Referral Coordinator performs tasks that enhance the communication process among all care providers and support staff of the practice. The Referral Coordinator will work in collaboration with our Patient Care teams to ensure a quick response to patients and referring providers. Designated PSR's are responsible for verifying and entering all incoming/outgoing referrals and authorizations into the practice management system.
Essential Duties:
- Ensures current and standardized referral policies and workflows
- Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety by prioritizing referrals by their urgency and addresses them in a timely manner.
- Ensures complete demographic, insurance information and appropriate/pertaining clinical information is sent to referred specialists.
- Initiates referral process and evaluates requirements for each referral per protocol.
- Identifies and utilizes community resources; establishes relationships with servicing providers and personnel.
- Be the system navigator and point of contact for patients and providers for any questions or rising concerns.
- Utilizes effective means to resolve conflict.
- Develops and implements systems as required by EMR functionality and/or regulatory agencies and software.
- Review details and expectations about the referral with patients.
- Answer incoming calls, direct/transfer calls, and provide information to patients.
- Provide information regarding appointments, testing, and other basic information to new and existing patients. Schedule, reschedule, and cancel appointments.
- Remind patients of scheduled appointments via mail or phone.
