IT Analyst III

Salary: $41.59 - $70.69 Hourly
Location : Salt Lake County, UT
Job Type: Full Time
Remote Employment: Flexible/Hybrid
Job Number: 47321
Agency: 150 Department of Government Operations
Unit: 2322 DGO DTS DAAS
Opening Date: 12/11/2025
Closing Date: 12/18/2025 11:59 PM Mountain
FLSA: Exempt
Recruiter: Liz Vander Linden - evander@utah.gov
# of Openings: 1
Background Check: You must successfully pass a criminal history check.
Location: This position is currently a hybrid of both in-office and telework days, 2 days a week required in office and any mandatory in-office meetings. The Office location is at the Taylorsville State Office Building, 4715 S 2700 W, Salt Lake City, Utah. Please note, a position's eligibility for telework is established by agency management and is subject to change at their discretion at any time and for any reason.
Schedule Code: AT - Executive/Professional Employees of Technology Services - This is a career service exempt at will position.
Benefits: This position is eligible for a full benefits package. See benefits tab below for details.
EEO Statement: The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Job Description
The Utah Division of Technology Services (DTS) is seeking a skilled Desktop as a Service (DaaS) analyst to support, maintain, and optimize the State's virtual desktop infrastructure (VDI) environments. The engineer will play a key role in delivering secure, reliable, and scalable virtual desktop solutions to state agencies and end users across Utah.
This position supports Citrix Workspaces hosted on Google Cloud Platform (GCP) and Amazon WorkSpaces hosted on Amazon Web Services (AWS), ensuring high availability, strong performance, and state-level security compliance. The role requires close collaboration with cross-functional IT teams, project managers, cloud architects, security teams, and agency stakeholders.

This position is currently a hybrid of both in-office and telework days, 2 days a week required in office and any mandatory in-office meetings. The Office location is at the Taylorsville State Office Building, 4715 S 2700 W, Salt Lake City, Utah. Please note, a position's eligibility for telework is established by agency management and is subject to change at their discretion at any time and for any reason.
This job may be filled at either of the levels listed below. (Rate as listed or in accordance with DHRM Rules for current state employees.)

• Information Technology Analyst III, $41.59 - $70.69 per hour
• Information Technology Analyst II, $35.09 - $59.63 per hour

Why join our team?

We host a variety of applications offering a challenging work environment and opportunity to work with the newest technology the State of Utah has acquired. Come work in a fast-paced ever changing environment. This is an opportunity to make a difference in the technology field, along with the satisfaction of helping the agency you serve. You will receive great health and retirement benefits, such as, generous paid time off so you can spend more time with your family and have a positive work life balance. Click here to view a summary of all the benefits we offer.

What's in it for you?
You will receive great health and retirement benefits. In this position, you would enjoy the generous benefits package offered by the State of Utah. We have an extremely competitive total compensation package that you can learn about HERE

Health Insurance - Public Employee Health Program (PEHP):

• 3 medical plan options. Choose a Traditional or High Deductible Health Plan. (There is an Opt-Out Cash Benefit option for those that have other medical insurance coverage)
• 5 dental plan options (There is an Opt-Out Cash Benefit option for those that have other dental insurance coverage)
• 2 vision plan options under EyeMed

Retirement - Utah Retirement Systems (URS):

• Employees hired on or after than 7/1/2011 and have never been in the URS retirement system have two options for retirement in the Tier II System. Employer contributions to your 401(k) are vested after four years.
• Employees who have any service credit with an employer covered by the Utah Retirement Systems prior to 7/1/2011 are in Tier I Public Employees System.
• Tier 2 Hybrid Retirement System. Employer contributes an amount equal to 10% of your salary between both plans (pension and 401(k))
• Tier 2 Defined Contribution Plan. Employer contributes an amount equal to 10% of your salary to a 401(k) plan only.
• Employees who have any service credit with an employer covered by the Utah Retirement Systems prior to 7/1/2011 are in Tier I Public Employees System.

Paid Time Off:

• Annual leave and sick leave are accrued at 4 hours per pay period each (4 hours annual, 4 hours sick).
• Annual leave increases with years of service.
• There are also 12 paid holidays

The Agency:
The Division of Technology Services (DTS) is a division of the newly formed Department of Government Operations (DGO). DTS is responsible for providing IT services to state agencies (Department of Health, Workforce Services, Natural Resources, etc.). We offer a wide range of services, including Cloud and Datacenter Hosting, Networking, Desktop and Helpdesk Support, Enterprise Security, and business services. We offer myriad products across these services, such as data warehousing, business intelligence, desktop-as-a-service, e-mail, VoIP, etc. To learn more about The Division of Technology Services check us out . The State's environment is a highly optimized blend of systems responsible for collecting, processing, and distributing millions of data elements every day.

Responsibilities
Primary Duties:

• Design, deploy, and manage DaaS solutions to deliver virtual desktops to end-users, leveraging cloud-based infrastructure and virtualization technologies.
• Perform SysOps administration for virtual desktops, hosted applications, and backend infrastructure.
• Monitor system performance, availability, and capacity; proactively identify and remediate issues.
• Implement and maintain security configurations, policies, and compliance requirements across cloud-hosted VDI environments.
• Troubleshoot end-user access issues, connectivity problems, and workspace performance concerns.
• Maintain Microsoft Remote Desktop Services Client Access Licenses (RDS CALs) on a Microsoft Licensing Server, optimizing license allocation, monitoring usage, and resolving licensing conflicts in a multi-tenant DaaS environment.
• Provide technical support and guidance to end-users and IT support teams on DaaS-related issues and procedures.
• Collaborate with cloud engineering, networking, security, and agency IT teams to support operational needs and resolve incidents.
• Design, deploy, and enhance scalable DaaS solutions.
• Assist with automation, patch management, image management, and configuration updates.
• Document processes, configurations, and operational procedures for VDI systems.
• Participate in on-call rotation as needed.

Qualifications

• Experience administering Citrix Workspaces and Amazon WorkSpaces or other cloud-based virtual desktop platforms.
• Working knowledge of Google Cloud Platform (GCP) and/or Amazon Web Services (AWS), including networking, permissions, and resource management.
• Strong understanding of VDI concepts, including profiles, policies, image management, and session management.
• An understanding of networking concepts, such as: firewall communication, source IP, destination IP, and port numbers.
• Troubleshooting skills across Windows desktop/server OS, cloud environments, networking, and virtualization layers.
• Ability to work collaboratively with multiple IT teams and diverse state agencies.
• Strong documentation, communication, and customer-service skills.
• Excellent analytical, problem-solving, and communication skills.

Preferred Qualifications:

• 3+ years in an endpoint management role, or related experience.
• Citrix certifications (CCA-V, CCP-V).
• AWS or GCP certifications (Cloud Practitioner, SysOps Administrator, or equivalent).
• Experience with automation tools (PowerShell, Python, etc.).
• Experience with monitoring solutions (Citrix Director, CloudWatch, etc.).
• Understanding of Zero Trust security principles and state or federal compliance standards.
• Experience with ServiceNow IT Service Management (ITSM) modules, including creating, managing, and resolving incidents, problems, and change requests.

Supplemental Information

• Employment contingent on passing a drug screening and a background check.
• Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.
• Typically, the employee may sit comfortably to perform the work; however, there may be some walking; standing; bending; carrying light items; driving an automobile, etc. Special physical demands are not required to perform the work.
• A hybrid of both in-office (2 days a week required in office and any mandatory in-office meetings) and remote work days (work must be performed in Utah) is available.
• Preference may be given to current Government Operations Division of Technology Services (DTS) employees

Benefits:
The State of Utah offers eligible employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for a detailed information page: To access a Total Compensation Calculator in Excel format click

FMLA General Notice:
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01

ONLY APPLICANTS SELECTED FOR AN INTERVIEW WILL BE CONTACTED.As part of this application process, you must upload your resume into your application profile. Your answers to the questions on this application must be supported by your resume or work history. "See resume" or "see previous response" is not an acceptable response to any question.

• I acknowledge I have read the above statement.

02

To ensure your potential employment with the Department of Government Operations does not violate the law (Utah Code 52-3-1), or agency policy; if you have any relatives employed with the Department of Government Operations, please list their name below and indicate your relationship. Please note that listing a relative will not automatically disqualify you from employment. If you have no relatives working for the Department of Government Operations, please enter "no relatives at DGO".
03

How many years of experience do you have working with the administration and support of Desktop as a Service/Virtual Desktop (DaaS) environments, day to day support, system management, and oversight of DaaS systems?

• Less than 1 year
• 1 - 3 years
• 3 - 5 years
• 5+ years
• Expert: Develops efficient, scalable Java solutions and mentors' others on best practices.

04

Rate your experience working with the administration and support of DaaS environments.

• Zero: No knowledge or experience.
• Novice: Understands basic syntax and concepts.
• Intermediate: Can write functional code and troubleshoot common issues with minimal guidance.
• Advanced: Capable of independently completing administration and support of DaaS environments.
• Expert: Develops efficient, scalable administration and support of DaaS environments and mentors' others on best practices.

05

Please describe in detail your experience working with the administration and support of DaaS environments.
06

Rate your experience using DaaS support tools such as Citrix Director, Citrix Studio, AWS Workspaces Management Console, Amazon Cloudwatch, Powershell, etc. in an enterprise production DaaS environment.

• Zero: No knowledge or experience.
• Novice: Understands basic syntax and concepts.
• Intermediate: Can write functional code and/or troubleshoot common issues with minimal guidance.
• Advanced: Capable of independently completing DaaS support tools such as Citrix Director, Citrix Studio, AWS Workspaces Management Console, Amazon Cloudwatch, Powershell, etc. in an enterprise production DaaS environment.
• Expert: Develops efficient, scalable DaaS support tools such as Citrix Director, Citrix Studio, AWS Workspaces Management Console, Amazon Cloudwatch, Powershell, etc. in an enterprise production DaaS environment and mentors' others on best practices.

07

Please describe in detail your experience using DaaS support tools such as Citrix Director, Citrix Studio, AWS Workspaces Management Console, Amazon Cloudwatch, Powershell, etc. in an enterprise production DaaS environment.
08

Please indicate how you heard about this specific job posting.

• State of Utah job site (www.governmentjobs.com/careers/utah)
• Referred by a Friend or Family
• Indeed
• Other External Job Board or Site
• LinkedIn
• Social Media (Facebook, Twitter, etc.)
• DWS job website (www.jobs.utah.gov)
• Advertisement (Digital Ad, Billboard, Print, etc.)
• Professional Network (Association, Membership, Work Colleague)
• University Network (Handshake, School Job Board, Career Center, etc.)
• Contacted by a Recruiter
• Career or Job Fair
• Internship
• Interviewed for different position
• Internal communications (Agency/Division, etc.)
• Other (not listed above)

Required Question

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