Resort Experience Manager

1 week ago

Kissimmee, FL, United States Westgate Resorts Full time
Company Description

Westgate Vacation Villas & Town Center Resort offers you an incredible opportunity to meet and share stories with guests from around the world who come to experience Central Florida's world-famous theme parks and attractions. Enjoy the excitement and surroundings of our world-class resort, featuring award-winning attractions and restaurants. As part of Westgate Resorts-recognized by U.S. News as one of the Best Companies to Work For-you'll be joining a team committed to excellence and creating unforgettable vacation experiences, and supporting your career growth where you are or at 60+ resorts across the company.

Job Description

Plans, organizes, and directs comprehensive recreation programs and special events at resort by performing the following duties personally or through subordinate supervisors.

As a Resort Experience Manager, you will,
  • Direct supervision of the entire Activities/ Events program.
  • Create, implement, and direct activity and special event programs using "themed" concepts.
  • Plan parties for owners, guests, and employee.
  • Formulate an environment, which will increase employee morale, motivation, and promote team spirit.
  • Prepare departmental budget.
  • Direct communication with Westgate vendors such as Resort Recreation and Tourism Management (RR & TM), Orlando Dive, Hair Ropes etc... In order to facilitate products, programs, and services for Activities/Events
  • Interview applicants, verify references, and hire personnel
  • Inputs and reviews Kronos payroll system, and prepares RR & TM timecards
  • Set policy and procedures for department
  • Attend weekly staff meetings with department heads, supervisors & managers
  • Perform weekly staff meetings with department and prepare reports
  • Responsible for inputting and updating the resort information television channel
  • Prepare supervisory reports for accidents and remain updated on emergency/safety procedures
  • Prepare weekly schedules, and update attendance records
  • Responsible for staffing
  • Activities Bicycle & Boat Repairer: instructions in correct safety procedures, maintain records for bike and paddleboat repair, ability to fill out forms correctly
  • Coordinate training for CPR and First Aid Training
  • Responsible for accurate inventory and purchasing of sports and recreation related equipment
  • Responsible for purchasing items needed to maintain Kids Club
  • Maintain weekly and monthly records of all inventories purchased and distributed through the Activities/Events department
  • Maintain records of activity inventory and prepare them in accordance with CFI and Westgate accounting departments
  • Remain updated on all recreation and sports equipment, as well as lakes, ponds, game room and outdoor recreation facilities to meet appropriate safety standards
  • Responsible for inputting Westgate T. V. channel for resort wide marketing of special events and important resort information
  • Responsible for canceling or shutting down various equipment and activities/events when weather or other conditions pose a safety hazard to participants.
  • Prepare, design, order, and distribute marketing material for resort, VIP, or employee activities/events
  • Perform other tasks as assigned by the General Manager or Director of resort Operations.
  • Requisition supplies for activities and events, or employee programs, Kids Club and Activity Center
  • Serve as speaker/host at resort functions when called upon
  • Purchase and pick up recreation equipment when necessary
  • Supervises and analyzes recreational needs and resources
  • Interprets recreation programs and their philosophy to individuals and groups through personal participation and staff assignments
  • Cooperates with recreation and non-recreation personnel
Qualifications
  • Must be able to regularly lift, pull, push and or/move up to 50 pounds
  • Bachelor's degree from four-year college or university; or two to three years of related experience working and/or training in an activity department or program of a large resort with at least two of these years in a supervisory capacity; or equivalent combination of education and experience.
Additional Information

Why Westgate?
  • Comprehensive health benefits - medical, dental and vision
  • Paid Time Off (PTO) - vacation, sick, and personal
  • Paid Holidays
  • 401K with generous company match
  • Get access to your pay as you need it with our Daily Pay benefit
  • Family benefits including pregnancy, and parental leave and adoption assistance
  • Wellness Programs
  • Flexible Spending Accounts
  • Tuition Assistance
  • Military Leave
  • Employee Assistance Program (EAP)
  • Life, Disability, Accident, Critical Illness & Hospital Insurance
  • Pet Insurance
  • Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
  • Advancement & development opportunities
  • Community Involvement Programs


Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.

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