Regional Operations Manager

Benefits:

401(k) matching

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Training & development

FMM is seeking a motivated professional to fill our Regional Operations Manager position. FMM is a maintenance and construction company servicing both residential and commercial clients nationwide.

Job Summary The Regional Operations Manager will be responsible for overseeing and optimizing the operations activities for our Services Department. This role ensures projects and client services are completed timely, within budget, and to the highest quality standards. The Regional Operations Manager will collaborate with our corporate office and coordinate with department managers, subcontractors, vendors, and our administrative staff to streamline operations, mitigate tasks, and maintain client satisfaction within the San Antonio Region.

Essential Job Duties and Responsibilities: (Included but not limited to)

Make decisions using the 5 values of FMM as your guide: Quality, Teamwork, Integrity, Safety, and Versatility

Manages day-to-day operations and scheduling of Facilities Technicians to perform general repairs and maintenance

Supervise technicians, project managers, site supervisors, and support staff, fostering collaboration and accountability across your region and with the corporate office

Quarterly review of each facility under responsible area for each technician

Assist “Client Service Center” to resolve unclear request

Assist technicians with issues at client facilities

Documents employee performance, for direct reports, throughout the year and communicates action with employee for implementation

Develop on call schedule for all technicians

Engages with potential clients and effectively introduces and showcases the Company's full range of services

Ensure internal processes are followed to improve operational efficiency, reduce costs, and enhance project delivery

Adheres to operating procedures to ensure staff is operating as efficiently and effectively as possible

Ensures training objectives are met for all staff within stated timeframe

Ensures all staff is actively participating in department goals

Organizes and leads weekly staff meetings with agenda and meeting minutes, ensuring four strategic meetings

Ensures client contract compliance is upheld

Manages vendor contracts, reviewing with clients as needed

Serve as a key point of contact for clients, addressing concerns, providing updates, and ensuring satisfaction with project outcomes

Schedules monthly visits with clients to ensure client satisfaction

Coordinates client relocations and startup of new locations, including any necessary purchases

Estimate and coordinate client construction projects from start to finish

Addresses problems with staff and vendors to provide seamless service to clients

Generates and sends standard reports to clients

Reviews open and completed work orders to ensure accuracy of labor, parts, and vendor costs

Reviews preventive and on-demand work order billing

Oversees inventory control and provides monthly reconciliation and job cost allocation to administration

Oversees staff adherence to Vehicle Use Policy

Lead Emergency Response effort in the event of manmade or natural disaster.

Provides courteous and prompt service to all internal and external client/customers and ensures that company/client confidentiality is assured

Identifies opportunities and recommends methods to improve service, work processes, and financial performance

Assists co-workers in the completion of tasks and assignments to ensure continuity of service and contractual obligations are met or exceeded

Orients new co-workers and actively supports teamwork throughout the company

Participates in corporate and team meetings

Participates in trade-specific organizations

Required Skills and Abilities:

Bachelors degree in a related field such as business management, facility management, or construction management

Minimum 5 years experience in a trade specific role and in a management role (experience will be accepted in lieu of a degree)

Knowledge of both residential and commercial systems

Strong understanding of maintenance/construction processes, budgeting, scheduling, and safety regulations

Proficient in project management software (CMiC, BuilderTrend, or similar) and Microsoft applications

Ability to perform maintenance related tasks in the field if needed

Problem solving and decision making under pressure

Good written and oral communication skills

Action driven while maintaining FMM's core values of Quality, Teamwork, Integrity, Safety, and Versatility

A strong focus on customer relations

Strong organizational and time-management skills

Ability to build and maintain relationships with clients, vendors, and team members

Detail-oriented with a focus on efficiency

Adaptability to handle dynamic project demands and timelines

Valid drivers license and clear driving record

Ability to pass a drug screen

Physical Requirements:

Must be able to lift up to 15 pounds at a time

Ability to pass a Fit for Duty Screening

Benefits:

Health Insurance-FMM will pay 50% of the employee's premium

401K Contribution-FMM will match employee contribution up to 3%

Optional voluntary benefits

Paid Time Off

Paid Holidays

Employee Assistance Program

Company Provided Health Club membership

Company Vehicle and Fuel Card or Vehicle Allowance dependent on company requirements

Company Provided iPad or Laptop (dependent on company requirements)

At FMM, we provide our clients with high quality, high value maintenance and constructions services while maintaining superior levels of communication, professionalism, integrity, and honestly with our staff, clients, suppliers, and professional associates. Our core values of Quality, Teamwork, Integrity, Safety, and Versatility are our driving force. If you are an individual who possesses these values, we look forward to hearing from you.