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Field Desktop Technician
3 weeks ago
The Field Desktop Technician supports the installation, configuration, and ongoing maintenance of healthcare software and hardware solutions. This role ensures that end users receive timely technical assistance while maintaining system reliability, security, and optimal performance.
This is a home-based and field role that requires regular travel using a personal vehicle to various business sites for service delivery. Approved business travel expenses are reimbursed. Candidates must be located in the greater Los Angeles area.
THESE ARE THE JOB DUTIES AND RESPONSIBILITIES OF A FIELD DESKTOP TECHNICIAN:
Technical Support and Troubleshooting
- Provide Tier 1 to Tier 2 support for healthcare software applications
- Troubleshoot issues related to hardware devices
- Diagnose and resolve software, hardware, and network connectivity issues
- Escalate unresolved issues to senior IT staff or vendors
- Deploy, configure, and update healthcare software on Windows-based client systems
- Assist with the setup and imaging of desktop PCs, laptops, and Windows tablets
- Install and configure barcode scanners, printers, RFID devices, and other peripherals
- Support Windows OS, Microsoft 365, and standard healthcare IT applications
- Monitor device performance, battery health, and equipment uptime
- Apply security patches, updates, and antivirus tools as required
- Maintain inventory and documentation for devices and software licenses
- Deliver high quality customer service in fast paced clinical or healthcare environments
- Document solutions and contribute to knowledge base articles
Education and Experience
- Associate degree in IT, Computer Science, or related field, or equivalent experience
- One to three years of experience in desktop support or healthcare IT preferred
- Experience with Capsa Healthcare products is a strong plus
- Knowledge of Windows OS, Active Directory, and Microsoft 365 administration
- Familiarity with healthcare hardware such as mobile workstations, batteries, and barcode scanners
- Basic understanding of networking including TCP IP, DHCP, VLANs, and Wi-Fi
- Ability to read logs, perform root cause analysis, and complete system configurations
- Strong communication and customer service skills
- Ability to work independently in clinical environments
- Strong attention to detail and the ability to prioritize tasks
- Physical Requirements:
- Ability to lift or move equipment up to 40 pounds
- Regular walking within clinical units, including patient care areas
- Work Environment:
- Healthcare facilities, long term care centers, clinics, and hospital settings
- Must have reliable transportation, a valid driver's license, and auto insurance
- Business mileage is reimbursed
- Pay grade:
- View our benefits and pay grade information here: https://marketing.mytsp.net/tsp-benefits
- Candidates must be authorized to work in the United States
WE ARE TSP
TSP is award-winning, customer-endorsed, and minority-owned. We provide custom, flexible, and flawlessly executed IT services and talent solutions throughout the United States and Canada.
We create great customer experiences by saving you time and money. We're driven by integrity - we do what we say we will do - exceeding expectations. Our value-based pricing is tailored to your business objectives, with your success as our top priority. We don't manufacture devices or sell software - our product is our people.
TSP is an equal opportunity employer and welcomes applications from all qualified persons without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
