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Customer Service Specialist I

2 weeks ago

Norfolk, VA, United States PVI Holdings, Inc. Full time
Job Summary:

The Customer Service Specialist I role maintains ownership and accountability of all Order Management process steps of a sales order for distributed products. This role also performs administrative functions pertaining to the operation of the company and the safety of company personnel.

Primary Duties & Responsibilities:
  • Effectively review customer purchase order details and order hand-off information to input sales orders for distributed products for all product verticals into systems of record with attention to detail and timely execution.
  • Prepare and distribute paperwork for shipment to ensure accurate execution of sales orders.
  • Input purchase orders and material transfers for components required to complete orders and issue orders to external suppliers.
  • Routinely communicate with external suppliers to monitor delivery dates
  • Send Sales Order Acknowledgement to the customer and communicate order updates
  • Complete forms to request new customers, bill to/ship to addresses and/or vendors
  • Assist with changes/updates to sales orders and purchase orders
  • Responsive to customers through prompt follow-up to order need, inquiries and non-technical problem resolution.
  • Engage necessary resources to resolve order fulfillment issues when they arise
  • Follow order fulfillment process for product availability and production determination
Positional Requirements & Qualifications:
  • Education & Experience
  • Oracle experience preferred, but not required
  • High School diploma
  • College degree (preferred)
  • Experience in a customer-service or administrative role addressing business process and customer needs within order execution process. (preferred)
  • Skills & Abilities:
    • Customer-focused attitude (internal/external)
    • Highly organized
    • Self-directed learner
    • Effective time-management
    • Detail-oriented
  • Must be able to travel and have a clear driving record in accordance to company driving guidelines
  • Clear background check and drug/alcohol screening

Essential Physical Functions:
  • Travel: less than 5%
  • Lifting up to 20 pounds
  • Bending, stooping, walking