Level 2 Support Technician

1 day ago

Aiken, SC, United States Excell Full time

At CompucomStaffing, you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified Level 2 Support Technician to join their team onsite in Aiken, SC and provide end-user support. This role requires strong Windows desktop support experience, excellent customer service skills, and the ability to work independently with minimal oversight. The technician will act as the local "hands and feet" resource for IT implementations and ongoing support.

Duties and Responsibilities:

  • Provide Level 2 deskside and remote support for Windows-based systems
  • Diagnose and resolve hardware, software, and network-related issues via phone, email, and chat
  • Image, deploy, and troubleshoot desktops and laptops
  • Support Microsoft Office 365 applications and Microsoft Teams
  • Serve as the primary point of contact for IT vendors during system implementations
  • Assist with testing IT implementations, including network access, wireless connectivity, and telephony
  • Coordinate and manage relationships between IT vendors and local client support teams
  • Deliver excellent customer service and maintain a professional presence with end users
Skills and Qualifications:
  • Minimum 3 to 5+ years of deskside PC support and customer service experience
  • Strong troubleshooting skills involving hardware, software, and network issues
  • Experience assisting with IT system implementations
  • Hands-on experience with:
    • Windows operating systems
    • Basic Mac support
    • Desktop and laptop imaging
    • Active Directory user and device support
    • ITSM/ticketing systems
    • Microsoft Office 365 and Microsoft Teams


Wage Range:
The rate for this position is between $21.75 - $31.90 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits:
The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.

Expiration Date:
This posting is anticipated to remain open until 3/23/2026.

CompucomStaffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.

#INDCCStaffing

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