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General Clerk III

2 weeks ago

Pittsburgh, PA, United States TeleSolv Consulting Full time
General Clerk III

Department: Federal Services

Employment Type: Full Time

Location: Pittsburgh, PA

Compensation: $21.07 / hour

Description

TeleSolv Consulting has an immediate opportunity to work with the Federal Government as a General Clerk III enabling you to have a Tier 4 Public Trust Background investigation.

This is an ONSITE position based in Pittsburgh, PA.

Key Responsibilities
  • May greet and check-in applicants.
  • Verify identity of applicant and confirm that applicant has required documents to complete transactions. Contractor staff will determine customer needs, answer general inquiries and concerns, and ensure that the check-in process is performed in a timely manner to prevent a back-up of customers awaiting assistance.
  • Maintain accessible, up to date written information on program requirements, enrollment process, and other relevant material to expeditiously assist the general public and program members via phone or in person.
  • Notify the Government inspection staff of any information which could adversely affect a person's application for acceptance into the program.
  • Check applicant-supplied information by accessing government databases.
  • May need to escort applicants to designated locations
  • Provide performance reports.
  • Compile data to provide daily performance reports reflecting all activities performed by CBP officers and Contractor staff.
  • Schedule interview appointments in the Trusted Traveler Programs Internal.
  • Assist the public with creating accounts and submitting online applications for initial enrollment, renewal, card replacement, vehicle enrollment and termination, updating mailing address and license plate information.
  • Assist the public with membership card activation.
Minimum Requirements:

U.S. Citizen.
  • Willing to go through an intense background check.
  • Active Tier 4 Public Trust, or the ability to obtain and maintain one.
  • High school diploma or a General Equivalency Diploma (GED) from an accredited institution recognized by the U.S. Department of Education.
  • Two (2) years of general administrative experience with customer interface.
  • Two (2) years of experience with Microsoft Office products (Word, PPT, Excel, Access, Outlook, Visio).
  • Two (2) years of related undergraduate study may substitute for experience.