Customer Service Representative

The Customer Service Representative (CSR) at NWS plays a critical role in both strengthening and sustaining customer relationships and enhancing the overall customer experience. This position serves as a key internal support resource for customers who may otherwise rely on external and internal sales representatives-particularly when those representatives are unavailable due to travel, meetings, or other commitments.

The CSR collaborates closely with finance, procurement, operations, inventory control, management, and the sales team to manage the end-to-end order flow process. Responsibilities include supporting supply chain activities, executing quotes and orders, and handling all associated documentation for each customer account.

As NWS continues to grow its sales organization, the CSR role is vital to ensuring operational continuity and customer satisfaction. This position reports to the Customer Service Manager and is an integral part of the operations team at NWS.

Functions of the Customer Service Representative:

• Execute and manage all open orders and related communications to ensure inside and outside sales teams have the information needed to deliver timely quotes, secure optimal pricing, and ensure on-time order fulfillment.
• Develop and maintain order tracking systems for large-scale customer projects, manage internal order processing, and provide regular updates to both internal teams and customers on a weekly, bi-weekly, or as-needed basis.
• Oversee the dropship warehouse operations by processing sales team quotations, managing purchase orders, receiving materials into the system, and reconciling orders based on vendor invoices.
• Serve as the primary point of contact between the sales and operations teams, coordinating with the warehouse on incoming and outgoing shipments, resolving inventory issues, and ensuring seamless internal communication
• Serve as the primary liaison with customers throughout the order lifecycle, providing updates on order confirmations, backorders, and shipment tracking.

About NWS

NWS empowers service providers, integrators, contractors, and organizations of all sizes to stay ahead of the curve. Established in 2012 and headquartered in Greensboro, North Carolina, USA, NWS boasts an extensive range of services across three key market segments.

Our cable solutions showcase cutting-edge copper, fiber, and hybrid designs. With a proficient team of engineers, manufacturing, and supply chain experts, we can tailor these custom-trunked cable solutions to precise specifications, ensuring our clients benefit from the most reliable and efficient telecom solutions on the market.

Join our energetic and vibrant team of skilled professionals and be part of the excitement at NWS. Our employees enjoy a culture that values initiative, teamwork, high values, and integrity.

To learn more about us, please visit our website at nwsnext.com

About NWS

NWS empowers service providers, integrators, contractors, and organizations of all sizes to stay ahead of the curve. Established in 2012 and headquartered in Greensboro, North Carolina, USA, NWS boasts an extensive range of services across three key market segments.

Our cable solutions showcase cutting-edge copper, fiber, and hybrid designs. With a proficient team of engineers, manufacturing, and supply chain experts, we can tailor these custom-trunked cable solutions to precise specifications, ensuring our clients benefit from the most reliable and efficient telecom solutions on the market.

Join our energetic and vibrant team of skilled professionals and be part of the excitement at NWS. Our employees enjoy a culture that values initiative, teamwork, high values, and integrity.

To learn more about us, please visit our website at nwsnext.com - https://nwsnext.com/

Network Wireless Solutions (NWS) is committed to maintaining a safe, compliant, and professional workplace. As part of our hiring process, all offers of employment are contingent upon the successful completion of a background check and drug screening, where permitted by law.

Background checks may include, but are not limited to, verification of employment history, education, criminal records, and other relevant factors in accordance with applicable federal, state, and local laws.

Drug screening may be required based on the nature of the position and applicable regulations. NWS complies with all relevant laws regarding drug testing, including any accommodations required under the Americans with Disabilities Act (ADA) or other applicable statutes.

A candidate's failure to pass the background check or drug screening may result in the withdrawal of an employment offer. Any falsification or omission of information during the hiring process may also be grounds for disqualification or termination of employment.

By submitting an application to NWS, candidates acknowledge and consent to the company's background check and drug screening policies.