Technical Analyst
7 days ago
At Richardson International, being truly invested is at the heart of everything we do. Richardson is recognized as a global leader in agriculture and food processing with over 3,500 employees across the U.S., Canada, the U.K. and Europe. At Richardson, we are committed to enhancing our facilities and services and supporting our communities.
Working with Richardson opens the door to a world of possibility. We currently have an opportunity for a Technical Analyst in our ITDepartment located in our St. Louis Country Office.
Key Responsibilities:
- To analyze, design, document, deliver and support the IT systems, software and services to Richardson end-users which may include desktops or laptops, smartphones, phone systems, printing, general connectivity/networking, device image/OS's, internally developed or purchased applications and systems/software
- To receive incidents and requests from the end-user community, triage those items in a timely manner, document those items and facilitate their processing in a documented, standard and measurable manner in Richardson ITSM
- To maintain a high level of knowledge and expertise on all technical support related specialties and consoles
- Participate in small, medium and large sized projects on an as required basis
- To ensure that security and access controls are considered in the delivery of service
- To work with others within IT, OT and external vendors to ensure the proper delivery of services
- On call and travel is a required part of this role
- Technical education and/or equivalent industry experience, any technical certifications or training would be an asset
- A strong working knowledge of client compute technologies
- Strong technical and troubleshooting skills
- Organized with good time management and customer service skills
- Ability to work well with other members of IT, OT and staff across the organization
- Experience with following systems would be an asset; Microsoft/Office 365, WAN/LAN platforms (Fortinet/Ruckus), Teams Rooms (Lenovo/other), hosted VoIP (RingCentral), VMWare/vSAN, DNS/DHCP/VLAN, Windows and Linux server platforms, UPS mgmt. (Eaton), camera and card access security systems (Meraki/other DVR)
Richardson International provides an excellent compensation package consisting of a competitive salary, flexible benefits including medical, dental, vision, 401(k), paid time off, paid holidays, and training and career development opportunities.
Interested candidates should click the Apply icon to apply online by December 12, 2025.
Richardson is an Equal Opportunity Employer.
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