Housing Specialist

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

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Housing Specialist

PRIMARY PURPOSE: Booking and extending Airbnb reservations in a quick and timely manner is essential. A strong sense of urgency is required, as this is a fast-paced role. Organization is also key, as the position involves managing a high volume of requests.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Acts as liaison for payment-related concerns between carriers and Property Repair Solutions internal payment team.

• Assists with research, review and resolution of carrier issues/concerns.Communicates and coordinates resolution to all relevant parties.

• Assist payment team and other participants with following procedures and practices to avoid future question or delays in funding process

• Works with contractors to provide accurate documentation required by carriers in an effort to improve and expedite funding process.

• Researches and addresses IT issues affecting Carrier funding process.

• Interacts frequently with various departments within the organization, as well as carrier adjusters, carrier supervisors and outside contractors.

• Maintains effective relationships with insurance carriers as well as across multiple lines of business and assists with reporting needs.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.

• Supports the organization's quality program(s).

• Travels as required.

QUALIFICATIONS

Education & Licensing

Bachelor's degree or equivalent from an accredited college or university preferred.

Experience

Four (4) years of experience in claims processing or related business experience, or equivalent combination of education and experience required. Insurance or finance industry experience preferred.

Skills & Knowledge

• Working knowledge of billing and reconciliation systems, claim systems, financial services, and insurance products

• Excellent oral and written communication, including presentation skills

• PC literate, including Microsoft Office products

• Excellent analytical and interpretive skills, including efficient use of MS Excel

• Excellent problem solving and resolution skills

• Strong organizational skills

• Ability to maintain confidentiality

• Ability to work in a team environment

• Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com