Triage Nurse

2 weeks ago

Pontiac, MI, United States Oakland Community Health Network Full time
Job Summary

This position works under the direct supervision of the Nursing Supervisor. The Triage RN is responsible for delivering high-quality, trauma-informed, and person-centered nursing care. Operating in a fast-paced crisis setting, the RN plays a critical role in supporting assessment, safety, and recovery. This position is in-person at 24/7 the Resource and Crisis Center in Pontiac, MI. The schedule is 3, 12-hour shifts per week, including rotating weekends.

Essential Functions

  • Conduct initial nursing assessments and behavioral health triages for walk-in individuals to evaluate presenting concerns, acuity, and immediate safety needs.
  • Prioritize and triage individuals based on clinical urgency, risk factors, and level of care required.
  • Collaborate with the Crisis Assessment Team to determine appropriate interventions, referrals, or dispositions.
  • Participate in shift change reports and communicate pertinent updates to team members and leadership.
  • Maintain accurate, timely, and compliant nursing documentation in accordance with agency policies and regulatory requirements.
  • Support de-escalation and crisis intervention efforts to ensure the safety and stabilization of individual and staff.
  • Monitor individuals in the walk-in center for changes in medical or psychiatric status, responding promptly to emergent needs.
  • Ensure adherence to clinical protocols, infection control procedures, and best practice standards.
  • Assist in coordinating care transitions, including admissions to higher levels of care or community-based follow-up.
  • Provide education, reassurance, and support to clients and families during crisis stabilization.
  • Contribute to a trauma-informed, recovery-oriented, and person-centered care environment.
  • Participate in quality improvement, incident review, and ongoing professional development activities.
  • Uphold confidentiality, ethical standards, and professional boundaries in all individual interactions.
  • Perform other related duties as assigned to support effective crisis response and team operations.
Job Requirements and Qualifications

Education:Bachelor's degree in nursing (BSN) required.

Associates Degreee of Nursing will be considered with 5 years' experience.

Training Requirements (licenses, programs, or certificates):
  • BLS
  • Recipient Right's
  • Unrestricted Nursing license
Experience Requirements:
  • Minimum of two years of nursing experience working in a human service, crisis or medical environment.
Preferred Experience:
  • Experience in working with electronic health records
  • Experience in customer service
  • Experience in crisis de-escalation
  • Experience working with adults with severe mental illness, substance use disorder or intellectual/developmental disabilities
  • Experience working with children with serious emotional disturbance
Job Specific Competencies/Skills:
  • Interpersonal Skills
  • Strong Organizational Skills
  • Data Analysis
  • Strategic Planning
  • Strong written and oral communication
  • De-escalation and conflict resolution
  • Strong leadership and problem-solving skills
  • Clinical knowledge of mental health and suicide prevention
  • Strong time management
Knowledge Requirements:
  • HIPPA
  • Microsoft 365
  • Recipient Right's
  • Mental Health Code
  • Medicaid Manual
  • Regulatory compliance
Oakland Community Health Network's Core Competencies:
  • Interacting with others in a way that gives them confidence in one's intentions and those of the organization; demonstrating loyalty to the organization and its mission and values; maintaining social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles. (Integrity/Building Trust)
  • Making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships, recognizing that the ultimate customer is the person served. (Customer Focus)
  • Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. (Continuous Learning)
  • Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence in addition to consciously adopting organizational standards of excellence. (Work Standards)
  • Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. (Communication)


Additional Information

(Travel required, physical requirements, on-call schedules, etc.):

Must be available for meetings and events which may occur outside of standard office hours.
  • Work performed primarily in a crisis center environment.
  • The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.


OCHN is committed to building a diverse team and fostering an inclusive and equitable culture. We are proud to be an equal opportunity employer that embraces and encourages our employees' differences. This includes (but is not limited to) ability, age, color, family type, gender expression and identity, individual expression, medical conditions, national origin, pregnancy, race, religion, sexual orientation, veteran status, and all other diverse and wonderful characteristics.

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