retail customer service specialist
1 day ago
At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.
If you are ready to make a difference as part of the world's greatest sports team, apply to join our team today
OVERVIEW:
OVERVIEW:
The Customer Service Specialist is responsible for providing excellent customer experiences by creating an exceptional shopping experience for our customers through their eagerness to help, in-depth product knowledge, high brand and execution standards, and efficient execution of Front-End operations.
- Greet everyone (teammates and customers) and proactively approach customers to understand their needs and support their shopping experience.
- Serve as primary customer service provider at the front end and liaison between customers and management.
- Provide register coverage as needed and ensure strong customer service standards are met by supporting cashiers through complex transactions.
- Assist manager with department scheduling, directing workflow, daily associate assignments, and monitoring department presentation standards; monitor Front End associates to ensure they are meeting performance expectations.
- Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc.
- Promote and provide training to new and current teammates on company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).
- Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
- Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
- Take an all-hands-on-deck approach to support the team across the store.
- Perform other tasks as assigned by management.
Our traits set the bar as to what great teammates look like at DICK'S Sporting Goods. They define the behaviors that can drive our business while ensuring a great teammate and athlete experience. Here are the traits we look for in our store teammates:
- Ensures Accountability
- Customer-Focus
- Collaborative
- Instills Trust
- Decision-Quality/Decision-Making Abilities
- Action-Oriented
- Prior retail sales, cashier, or customer-focused experience preferred.
- Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally (up to 5 times per hour).
- Ability to work extended periods of time (up to 4 hours) standing or walking.
- Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).
-
Retail Paint Customer Service
6 days ago
Dallas, TX, United States Sherwin-Williams Full timeA well-known retail company is seeking a Customer Service Specialist in Dallas. The role focuses on providing excellent service to both retail and wholesale customers, resolving concerns, and maintaining store standards. Ideal candidates will have experience in retail, strong communication skills, and the ability to lift and carry stocked items....
-
Retail Paint Customer Service
6 days ago
Dallas, TX, United States Sherwin-Williams Full timeA well-known retail company is seeking a Customer Service Specialist in Dallas. The role focuses on providing excellent service to both retail and wholesale customers, resolving concerns, and maintaining store standards. Ideal candidates will have experience in retail, strong communication skills, and the ability to lift and carry stocked items....
-
Retail Merchandising Specialist
3 days ago
Dallas, TX, United States SAS Retail Services Full timeJoin us at SAS Retail Services, an Advantage Solutions company, and help shape the future of shopping experiences! With a network of 65,000 teammates serving over 4,000 brands in more than 40 countries, we are committed to connecting people with products that enrich their lives. As a Retail Merchandising Specialist, you'll play a vital role in providing...
-
Retail Merchandising Specialist
2 days ago
Dallas, TX, United States SAS Retail Services Full timeJoin us at SAS Retail Services, an Advantage Solutions company, and help shape the future of shopping experiences! With a network of 65,000 teammates serving over 4,000 brands in more than 40 countries, we are committed to connecting people with products that enrich their lives. As a Retail Merchandising Specialist, you'll play a vital role in providing...
-
Store Customer Service Specialist
3 days ago
Dallas, TX, United States Sherwin-Williams Full timeCustomer Service Specialist This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any...
-
Store Customer Service Specialist
2 days ago
Dallas, TX, United States Sherwin-Williams Full timeCustomer Service Specialist This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any...
-
Store Customer Service Specialist
2 days ago
Dallas, TX, United States Sherwin-Williams Full timeCustomer Service Specialist This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any...
-
Store Customer Service Specialist
2 days ago
Dallas, TX, United States Sherwin-Williams Full timeCustomer Service Specialist This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any...
-
Store Customer Service Specialist
2 days ago
Dallas, TX, United States Sherwin-Williams Full timeCustomer Service Specialist This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any...
-
Store Customer Service Specialist
1 day ago
Dallas, TX, United States Sherwin-Williams Full timeCustomer Service Specialist This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any...
