Program Manager

Reporting to the Chief Strategy & Program Officer, the Program Manager is responsible for creating, implementing, managing, evaluating, and promoting programs that advance the War Memorial Center's mission. This role ensures effective resource management, stakeholder engagement, and program excellence. Programs will inspire patriotism across generations, address the evolving needs of the veteran community, and engage the broader public through innovative outreach, digital learning, and meaningful cultural experiences.

Essential Duties and Responsibilities

• Working in collaboration with the Chief Strategy & Program Officer:
• Define annual program goals, develop work plans, and allocate resources to ensure timely and successful program execution.
• Design and implement performance metrics, collect data, and evaluate outcomes to drive continuous improvement and demonstrate impact.
• Develop and execute a 5-year strategic plan to expand program reach, participation, and community engagement.
• Assist in curating and promoting exhibits-temporary, visiting, or digital-that highlight patriotic, military, and war-related historical and contemporary themes, connecting citizens with the experiences and sacrifices of veterans.
• Manage program budgets, ensuring responsible use of funds, fiscal transparency, and alignment with strategic priorities.
• Ensure compliance with funder requirements and prepare timely, accurate reports for internal and external stakeholders.
• Build and maintain partnerships with community organizations, educational institutions, and veteran-focused groups to coordinate and promote impactful programs.
• Oversee and enhance WMC's online resource hub, including content related to tours, education, and public programs.
• Recruit, train, and coordinate volunteers and interns, ensuring their effective engagement in program delivery.

Qualifications

To perform this role successfully, an individual must be able to perform each essential duty effectively. The requirements listed below represent the knowledge, skills, and abilities necessary for success. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education and/or Experience

• Bachelor's degree required.
• 3 - 5 years of experience in program development and management, ideally within a nonprofit, museum, or educational setting.

Language Skills

• Excellent verbal and written communication skills.
• Strong ability to present information clearly and engage diverse audiences.

Mathematical Skills

• Ability to apply basic mathematical concepts (addition, subtraction, multiplication, division) in budgeting and reporting.

Reasoning Ability

• Strong analytical and problem-solving skills, with the ability to troubleshoot and make sound decisions independently.

Other Skills and Abilities

• Demonstrated success in designing and executing innovative, mission-aligned programs that engage participants of all ages.
• Proven ability to set and achieve high standards of program quality and impact.
• Exceptional organizational, time management, and multitasking skills with acute attention to detail.
• Strong ability to develop and adhere to project timelines and deadlines.
• Excellent interpersonal and communication skills, with the ability to collaborate effectively across diverse stakeholders, including veterans, educators, and community leaders.
• Experience in data collection, evaluation, and reporting, using metrics to assess program effectiveness and inform strategic decisions.
• Knowledge of grant development and compliance, including proposal writing and funder reporting.
• Understanding of budgeting and fiscal management principles.
• Experience supervising and motivating volunteers and interns.
• Collaborative mindset with the ability to thrive in a small, mission-driven team environment.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, Publisher, Access) and comfortable using digital tools for program delivery.
• Typing proficiency (45 WPM) and familiarity with general office equipment.
• Personal commitment to and passion for the mission of the War Memorial Center.