Operations Branch Manager

2 weeks ago

New Castle, DE, United States InstantServe LLC Full time
Position: Operations Branch Manager
Location: New Castle, DE 19720
Client: DSAMH EPGA
Duration: 12 Months

Compensation:
  • $35/hour (W2)
  • $38/hour (1099)
Role Overview

The Operations Branch Manager is a key leadership role within the Overdose Response Center (ORC), the division's near-real-time analytics and operational hub supporting statewide overdose and opioid response efforts.

The ORC operates seven days a week and coordinates outreach and partner teams to engage communities at both neighborhood and individual levels. This position is responsible for overseeing daily operations, guiding data-informed decision-making, and developing effective deployment strategies in collaboration with leadership and partner agencies.
Key Responsibilities
  • Provide day-to-day supervision of ORC Operations Branch staff, including Planners and Data/Intelligence Analysts
  • Develop, implement, and maintain ORC operational processes and procedures in collaboration with leadership
  • Prepare and finalize weekly Deployment Orders and Response Plans for PORT and other deployable resources
  • Support data analysis and operational planning to inform deployment strategies and response efforts
  • Compile and submit weekly briefing materials, including deployment plans and leadership reports
  • Identify, investigate, and resolve operational, planning, or deployment issues; recommend solutions to the ORC Director
  • Coordinate and collaborate with partner agencies and community-based deployable assets
  • Perform additional duties as assigned to support ORC operations and statewide overdose response initiatives

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