Customer Svc Special Senior

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).

Working Title:

Customer Svc Special Senior - Integrated Student Services Specialist

Institution:

North Hennepin Community College

Classification Title:

Customer Svcs Specialist Sr

Bargaining Unit / Union:

206: AFSCME - Clerical and Office

City:

Brooklyn Park

FLSA:

Non Job Exempt

Full Time / Part Time:

Full time

Employment Condition:

Classified - Unlimited

Salary Range:

$22.23 - $31.68

Job Description

The purpose of this position is to be the front-facing first point of contact to provide detailed procedural information and assistance to internal and external customers while providing friendly, accurate, and timely information on issues related to Financial Aid, Records and Registration, college internal communications, general college knowledge, Admissions, and Accounting and Fees. This includes leading administrative and processing duties in said areas. All functions are performed while acting as liaisons to Student Affairs and Academic Affairs, through face-to-face, telephone, email, and chat interactions.

The position will provide procedural assistance to internal and external stakeholders, process cross-functional documents for student affairs, provide support services to student affairs, and ensure smooth operations and consistent messaging across departments to support student awareness and solid service.

Salary Range:

$22.23 - $31.68 hourly

Minimum Qualifications

• English sufficient to answer diverse questions and/or refer customers to appropriate assistance.

• Experience working in a database, sufficient to perform the duties of the position.

• Customer Service skillssufficient to interact with others to accurately convey policies and information to clients in person, on the phone, and through e-mail and other written correspondence.(common courtesy, tact, interest in positive problem resolution, empathy and logical organization of ideas).

• Proficiency using Microsoft Office products or equivalent software, sufficient to produce memos and correspondence in an efficient and timely manner.

• Data entry skills sufficient to read, receive and review source documents, compare documents to database information and edit, code, and correct as identified.

• Ability to work in an environment that requires long periods of sitting.

Preferred Qualification

• Experience working in higher education or a community college setting.

• Experience withCRM software like EAB Navigate and Campus Management

• Experience with ISRS and/or Perceptive Content

• Knowledge of or experience in some or all of the following: Admission,Financial Aid, Registration, and Records processes and procedures.

• Ability to work, multitask, and prioritize in a fast-paced environment.

• Ability to work with diverse populations.

• Maintain the confidentiality of private information according to law, rules, policies, and procedures

• Research a variety of topics and summarize the information into clear, concise answers.

Other Requirements

Application must include:

• Cover Letter

• Resume

Work Shift (Hours / Days of work)

Monday through Friday

8:00 am - 4:30 pm

Occasional evenings and weekends

Telework

Option to work one day per week, depending on the department's needs

About

Why Choose NHCC?

Choose to work at North Hennepin Community College (NHCC), and you will be joining a vibrant and diverse professional community that believes in the power of education to change lives. NHCC welcomes its students and values its employees.

NHCC has a rich tradition of excellence in teaching and learning. Founded in 1966, the college is a respected, thriving comprehensive community college with a strong history of liberal arts education and career programs. NHCC is one of the largest and most diverse community colleges in the state of Minnesota. NHCC is a member of Minnesota State, which is the fourth-largest system of state colleges and universities in the United States and the largest in the state, with 26 colleges, 7 universities, and 54 campuses. Offering more than 70 academic programs to over 7,000 students, NHCC prepares students to transfer or for immediate entry into the workforce. The thriving campus is also home to a wide variety of student clubs and organizations supporting a largely part-time student body with co-curricular and recreational activities.

Join our NHCC community and help us create opportunities for students to reach their academic goals, succeed in their chosen professions, and make a difference in the world.

Benefits Information:

At Minnesota State, we have a GREAT BENEFITS PACKAGE Our generous benefits include 11 paid Holidays, Vacation Time, Sick Time, six weeks of Paid Parental Leave, low cost medical and dental insurance with low deductibles ($250 - $1500), a Pension Plan, 457(b) and 403(b) retirement plans and other retirement investment options, pre-tax medical and dental expense (with roll-over option) and dependent care accounts, employer paid life insurance, short and long term disability, as well as professional development and a tuition waiver program for employees and their dependents, etc. We promote the health and well-being of our employees and take work/life balance seriously.

Desired Start Date:

12-16-2025

Position End Date:

Open Date:

12-08-2025

Close Date:

12-18-2025

Posting Contact Name:

Michelle Lynn Kiffmeyer

Posting Contact Email:

michelle.kiffmeyer@nhcc.edu