Knowledge Manager/Technical Writer
4 days ago
Maximus is looking to hire a Knowledge Manager/Technical Writer.
This position is remote with occasional travel to the work site in Alexandria, Virginia required. The selected candidate must have a Public Trust clearance or be able to successfully pass a government-sponsored Public Trust clearance process.
Essential Duties and Responsibilities:
- Demonstrate technical research and fix technical issues in computer/operational systems, network, applications, etc.
- Apply acquired technical skills and knowledge of applicable policies and procedures to complete assigned tasks.
- Escalate more complex technical issues to more experienced technicians.
- Participate in special projects as required.
Job-Specific Essential Duties and Responsibilities:
- Maintains the knowledge base
- Writes and updates SOP's
- Updates process documentation
- Ensures agents have current guidelines and that new policies are updated in workflows
- Reviews and receives update/change requests from agents or management
- Works closely with Training and Quality to ensure policies are aligned
- Other duties as assigned
Job-Specific Minimum Requirements:
- Due to contract requirements candidates must be U.S. citizens without dual citizenship with another country.
- Additionally, candidates must have an active Public Trust clearance or be able to successfully pass a government-sponsored Public Trust clearance process.
- High School Diploma or equivalent
- 2 years of experience in knowledge management and/or technical writing
- Proven ability to create knowledge articles to assist analysts and specialists.
- Must be able to travel as needed to work site in Alexandria, VA
Minimum Requirements
- High School diploma or equivalent with 1-3 years of experience.
- May have additional training or education in area of specialization.
Preferred Skills and Qualifications:
- 2 years experience with DTMO TAC related policies, procedures, nomenclature, and guidelines
- Experience with DTMO TAC processes, policies and systems
- Experience writing knowledge articles for DTMO TAC
- Excellent written and oral communications and presentation skills.
- Ability to work independently
- Ability to work in a high paced work environment
- Ability to hit goals and deadlines
#techjobs
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccommodations@maximus.com.
Minimum Salary
$
31.75
Maximum Salary
$
57.20
-
Freelance Writer
2 weeks ago
Montgomery, AL, United States Outlier Full timeEarn up to $15/hour + performance bonuses. Work remotely and flexibly. Outlier, a platform owned and operated by Scale AI, is looking for English speakers to contribute their expertise toward training and refining cutting-edge AI systems. If you're passionate about improving models and excited by the future of AI, this is your opportunity to make a real...
-
Technical Manager
9 hours ago
Montgomery, AL, United States Omni Inclusive Full timeAzure Data Factory, Python/PySpark, Databricks, Oracle / SQL Experience in Data Migration / Conversion projects Job Descriptions - Technical Manager for Data Conversion Project 10+ Years of overall IT experience with experience in Data Migration / Conversion projects Technical hands-on experience in Analysis, Design, Development of Data conversion...
-
Technical Manager
2 weeks ago
Montgomery, AL, United States Omni Inclusive Full timeAzure Data Factory, Python/PySpark, Databricks, Oracle / SQL Experience in Data Migration / Conversion projects Job Descriptions - Technical Manager for Data Conversion Project 10+ Years of overall IT experience with experience in Data Migration / Conversion projects Technical hands-on experience in Analysis, Design, Development of Data conversion...
-
Technical Manager
2 weeks ago
Montgomery, AL, United States Omni Inclusive Full timeAzure Data Factory, Python/PySpark, Databricks, Oracle / SQL Experience in Data Migration / Conversion projects Job Descriptions - Technical Manager for Data Conversion Project 10+ Years of overall IT experience with experience in Data Migration / Conversion projects Technical hands-on experience in Analysis, Design, Development of Data conversion...
-
Technical Manager
2 days ago
Montgomery, AL, United States Omni Inclusive Full timeAzure Data Factory, Python/PySpark, Databricks, Oracle / SQL Experience in Data Migration / Conversion projects Job Descriptions - Technical Manager for Data Conversion Project 10+ Years of overall IT experience with experience in Data Migration / Conversion projects Technical hands-on experience in Analysis, Design, Development of Data conversion...
-
Senior Technical Project Manager
2 days ago
Montgomery, AL, United States Pearson Full timeThe Technical Project Manager (TPM) will be responsible for leading cross-functional teams to deliver complex, high-impact projects on time and within budget. This role requires a strong technical background, excellent project management skills, and the ability to drive strategic initiatives from concept to completion. The TPM will work closely with...
-
Business Analyst
2 weeks ago
Montgomery, AL, United States Varite Full timeOnsite Montgomery, AL Pay Range - $55-$60/hr on W2 Required Skills: 7 years of experience as a Senior Business Analyst with 3 years working on business process modelling and management. 5 years of experience in MMIS or domain knowledge of Medicare, Medicaid or with a major health care payer 2 years of experience with multi-vendor project ...
-
Business Analyst
1 week ago
Montgomery, AL, United States Varite Full timeOnsite Montgomery, AL Pay Range - $55-$60/hr on W2 Required Skills: 7 years of experience as a Senior Business Analyst with 3 years working on business process modelling and management. 5 years of experience in MMIS or domain knowledge of Medicare, Medicaid or with a major health care payer 2 years of experience with multi-vendor project ...
-
Technical Manager
19 hours ago
Montgomery, AL, United States CHUCK E CHEESE Full timeAt CEC Entertainment, we build careers around great food, family, and fun! Our purpose and our passion is to create the best place for kids and families to eat and play! Job Description If it's broke can you fix it? If it blinks, buzzes or beeps do you know how to keep it blinking, buzzing and beeping? Do you have a knack for all things mechanical,...
-
Technical Support Analyst
1 week ago
Montgomery, AL, United States Integra Staffing and Search Full timeJob DescriptionTechnical Support - Call CenterDescriptionThis exciting role as a Technical Support Analyst will be responsible for rendering assistance to customers in solving and diagnosing product service and installation problems for documented and undocumented issues. WHAT YOU'LL DO Have a working knowledge of technical product specifications and water...
