Scheduling Coordinator

3 days ago

Bellevue, WA, United States Universal Language Service Inc Full time
Job Title: Scheduling Coordinator - Interpreter Appointments

Job Summary: The Scheduling Coordinator is responsible for effectively scheduling interpreters for various interpretation appointments, ensuring timely, accurate, and efficient assignment management.

Key Responsibilities:
  • Coordinate and schedule interpreter appointments based on language needs, interpreter availability, and client requirements.
  • Confirm appointments with both interpreters and clients to ensure clarity and reduce cancellations or no-shows.
  • Manage and resolve scheduling conflicts promptly and professionally.
  • Maintain an updated and accurate scheduling calendar.
  • Communicate regularly with interpreters and clients regarding changes, cancellations, or adjustments to scheduled appointments.
  • Document all scheduling interactions and updates in relevant systems.
  • Collaborate with customer service and interpreter management teams to address urgent scheduling requests.
  • Support continuous improvement efforts for scheduling efficiency and effectiveness.
Qualifications:
  • High school diploma or equivalent required; Associate's degree or relevant certification preferred.
  • 1-2 years of scheduling, administrative, or customer service experience.
  • Exceptional organizational and time-management skills.
  • Strong communication skills, both verbal and written.
  • Proficiency in scheduling software and Microsoft Office Suite (Outlook, Excel, Word).
  • Ability to multitask, prioritize effectively, and meet deadlines in a fast-paced environment.
  • Demonstrated professionalism and problem-solving capabilities.
Preferred Skills:
  • Previous experience working with interpreters or language services.
  • Familiarity with interpretation scheduling tools or management systems.
Work Environment & Requirements:
  • Full-time, 40-hour per week position; typically Monday-Friday, with flexibility required based on client needs.
  • On-site position at Bellevue, WA corporate office; remote work is not permitted.
  • Occasional after-hours or weekend support may be required to handle urgent scheduling matters.
  • Candidates must pass a 10-panel drug/alcohol screening and a national criminal background check.
Compensation:
  • Competitive hourly rate, commensurate with experience, from $22 to $25/hour
Comprehensive benefits package including medical, dental, 401(k), and additional company perks.

Pay Range: $22 - $25 per hour

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