Sr. Lead Product Manager

Overview

This role within the Digital Transformation and Technology department is a member of the Restaurant Development Agile team and is accountable and responsible for products related to Restaurant Development Technology Solutions. These agile teams deliver a suite of APIs and multiple user-facing applications that establish the foundation of technology for Chick-fil-A's Restaurant Development teams. This role will be focused on delivering maximum value to the organization through these products and will be collaborating with Software Engineers, Systems Analysts, Business Analysts, and Scrum Masters. This role requires a high level of autonomy and influence as they partner with others on the Agile team.

Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Responsibilities

• Serves as the final authority representing the customer’s interests in sprint backlog prioritization and requirements discussions, setting all priorities for the team in alignment with the business stakeholder roadmap(s).

• Works to maximize the business value delivered by the team in each development sprint.

• Ensures that the product delivers and maintains a high degree of uptime, security, and quality.

• Ensures that user stories, themes, and epics are written, refined, and clearly define a universal definition of done.

• Facilitates and oversees the immediate needs of the development team as they arise by being fully available to the team.

• Facilitates estimation sessions, backlog grooming efforts, and sprint reviews.

• Coordinates user acceptance testing and all necessary external validation efforts.

• Accepts stories after they are deemed complete by the development team.

• Represents the team and their efforts to others within the organization.

• Ensures cross-team and release requirements and dependencies are shared appropriately.

• Develops and maintains strong and productive relationships with all DTT and business stakeholders.

• Attends all team retrospectives and assists with driving continuous improvement across the team.

• Manages all budget requirements of the Agile team.

• Mentors other Product Owners and is seen as an expert and leader in the discipline of Product Ownership.

• Responsible for managing the product backlog across multiple product teams.

• Responsible for making strategic decisions regarding backlog refinement across multiple products and backlogs.

Minimum Qualifications

• Bachelor's degree or equivalent experience

• 4 years relevant work experience

• Knowledge and/or experience with other Agile development approaches and techniques - Experience in driving teams and management to decisions

• Experience leading projects and technical teams

• 4+ years experience with technical systems, data structures and languages

• Experience with the Atlassian tool suite (Confluence, Jira, etc.)

• Full understanding of separation of duties between Product Owner, Scrum Master, and Team roles in Scrum. 

• Excellent organizational skills and attention to detail 

• Strong verbal and written communication skills 

• Excellent personal and relational intelligence 

• Demonstration of leadership and strong collaboration at all levels 

• Ability to quickly learn and comprehend technical systems 

• Self-starter who completes responsibilities with minimal supervision

• Team player who is committed to both the team and the product

• Strong decision-making skills with the ability to collaborate and make decisions in the gray

• Creative thinker with a vision

• Ability to manage effectively manage vendors

• Strong analytical and problem solving skills

• Strong interpersonal skills and desire to work collaboratively

Preferred Qualifications

• Bachelor's degree in a technical field of study (computer science, engineering, IT systems, etc.)

• 7 - 10 years relevant work experience

• Experience with software system design

• Experience with UX/UI design

• Experience with scripting and querying software languages (Python, SQL, etc.)

• AWS Cloud Practitioner (preferred)

• Certified Scrum Product Owner (CSPO)

• Advanced Certified Scrum Product Owner (A-CSPO)

• Lean/Six Sigma

Minimum Years of Experience

4

Travel Requirements

10%

Required Level of Education

Bachelor's degree or equivalent experience

Preferred Level of Education

Bachelor's Degree

Job FunctionInformation Technology

Position TypeExperienced Professionals

Requisition ID2025-18561

Posting Location : LocationUS-GA-Atlanta