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IT Support

3 weeks ago

Schiller Park, IL, United States CESNA GROUP INC Full time
Job Summary
  • We are hiring an IT Support Assistant to focus on ERP and POS system support while providing broader IT assistance across the company. The role includes coordinating with vendors for ERP/POS issue resolution and maintenance, supporting non-IT staff with training and guidance, and handling basic internal IT troubleshooting.
  • The ideal candidate will have foundational knowledge of ERP/POS systems, strong communication skills, and a problem-solving mindset. This role also offers opportunities to participate in future website development and internal system improvement projects.
Job Description
  • Responsibilities
  • - Support the operation and maintenance of the company's ERP system
  • - Assist in the adoption and implementation of a new major ERP system
  • - Communicate with ERP vendors to help resolve issues and support optimization
  • - Create simple user guides and provide basic usage support for sales teams and non-IT staff
  • - Manage and support POS systems, working with POS vendors to resolve issues
  • - Provide POS usage support for store staff and internal teams
  • - Handle internal IT support tasks (account management, basic network and device troubleshooting, etc.)
  • - Participate in future projects for website development and internal system improvements
Qualifications
  • Requirements
  • - Basic knowledge and experience with ERP/POS systems
  • - Strong communication skills to collaborate effectively with vendors
  • - Ability to explain technical processes in a clear and simple way to non-IT staff
  • - Basic PC and network troubleshooting skills
  • - Problem-solving mindset and collaborative work approach
  • Preferred Technical Skills (not required, but a plus)
  • - Programming experience with one or more languages (Python, JavaScript/TypeScript, C#)
  • - Basic knowledge of web technologies (HTML/CSS, React experience a plus)
  • - Familiarity with databases (SQL, NoSQL)
  • - Experience with Git or other version control tools
  • - Exposure to Linux or cloud platforms (AWS, Oracle, etc.)
  • - Intermediate to advanced Excel skills (data organization and reporting)
What's On Offer

Apply online or feel free to contact us directly for more information about the opportunity. Due to the high volume of applicant, we regret to inform that only shortlisted candidates will be notified. Thank you for your understanding.