Clinic Manager

Clinic Manager

The Clinical Manager is responsible for the execution of duties associated with the day-to-day oversight of the clinical revenue cycle along with operation of the front desk area of the Lyon College School of Dental Medicine (LCSDM) Clinics. Administrative and financial procedures associated with patient encounters, overseeing the clinic administrative staff, working closely with all clinic staff and managing the Patient Representatives. The Business Manager ensures timely filing of insurance claims, posts payments to patient accounts, discusses finances with patients, schedules patient appointments, prepares and provides daily deposits to the treasurer's office, verifies insurance and Medicaid eligibility and benefits. The ideal candidate will have strong computer literacy, a background in insurance determinations, skills in conflict resolution, the ability to communicate effectively with patients, and a desire to work in a fast-paced environment while maintaining an attitude of positive cooperation.

Responsibilities

• Patient Account Management/Insurance & Financial duties and Clinic Management
• Manages day-to-day clinic operation including overseeing the administrative staff and clinic staff, filing insurance claims, posting payments to patient accounts, discussing finances with patients, preparing daily deposits, and maintaining front office organization
• Completes all patient arrival and exit procedures - to include entry of appropriate dental procedure (CDT) codes into patient accounts and receipt and accounting of cash & credit card payments/co-payments; ensures proper/secure cash handling procedures are adhered to by staff
• Ensures all required paperwork is provided and accurately completed upon patient arrival, scans documents, and inputs customer data into clinical software system
• Completes insurance verification on all insured patients and completes precertification when required
• Discusses financial options and obligations with patients based upon program eligibility and insurance coverage estimates
• Posts insurance payments and makes account adjustments/write-offs as necessary; reviews patient explanation of benefits (EOBs) while reconciling with patient accounts, and follows up on insurance denials
• Monitors outstanding insurance and Medicaid claims; provides requested documentation to insurance carriers on outstanding claims; contacts patients about outstanding account balances to collect accounts receivables due
• Ensures billing and clinic statement processes are completed and executed. Review fee schedules with administration, and update forms and processes as needed
• Customer Contact & Scheduling
• Clerical/Staff & Student Support

Requirements:

• Bachelor's degree in business, Healthcare or related field plus 3 years' experience in patient registration, scheduling, or billing in a healthcare environment OR high school diploma/GED plus 7 years' experience in administrative support services including 3 years' experience in patient registration, scheduling, or billing in a dental environment.
• Must have computer/basic keyboard skills, telephone etiquette skills, and general knowledge of office machines including printers and scanners. Knowledge in basic dental terminology and registration experience required.
• Proficiency with patient account management and scheduling software and Microsoft Office (Word, Excel, and Outlook).
• Must be detail oriented, self -directed, motivated, team-oriented, have ability to multi-task, possess strong organizational skills, problem-solving skills, time management, excellent communication and interpersonal skills.
• Patient scheduling experience in a dental clinic environment is preferred.
• Proficiency with dental practice management software preferred.
• Knowledge of Current Dental Terminology (CDT) preferred.
• Support compliance with HIPAA, FERPA, and OSHA guidelines.

Benefits:

Lyon College currently offers the following benefits for full-time positions, subject to applicable eligibility requirements: medical benefit, dental benefit, vision benefit, voluntary benefits, 403(b) retirement plan with employer contribution and match, employer paid life insurance, employer paid long-term disability coverage.

Lyon College is a USN&WR "top tier" national liberal arts college and recognized by Forbes as "One of America's Top Colleges." Founded in 1872, the College is one of the oldest institutions of higher education in Arkansas and offers undergraduates exceptional preparation for their post-baccalaureate objectives, particularly in STEM fields, Business, Economics and Accounting, and the Arts. The Lyon College Institute of Health Sciences in Little Rock will house the College's professional programs, including the School of Oral Health and Dental Medicine, as well as the School of Veterinary Medicine.

Interested candidates should apply electronically at www.lyon.edu/employment. Review of the applications will begin immediately and continue until the positions are filled. To learn more about Lyon College go to www.lyon.edu.
Lyon College does not discriminate with respect to the hiring of applicants or with respect to the terms, conditions, or privileges of employment because of race, color, religion, gender, age, disability, sexual orientation, or national origin. It is the continuing policy of Lyon College to comply with any applicable state and federal law regarding equal employment opportunities.

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