Field Service Technician

1 day ago

Austin, TX, United States Visual Edge IT Full time
Empowering Businesses. Enabling Success.

At Visual Edge IT, we help organizations nationwide harness the power of technology to work smarter, stay secure, and grow stronger. From managed IT services and cybersecurity to print solutions and document workflow, we deliver innovative, customized strategies that give our clients the edge in an ever-changing business landscape. Our nationwide network combines the personalized service of local teams with the strength and resources of a national leader-ensuring that every client gets both technology that works and people who care.

With more than two decades of experience and a team of over 1,000 technology professionals, we pride ourselves on building partnerships that go beyond service contracts. When you join Visual Edge IT, you become part of a collaborative, solutions-driven culture where your expertise helps shape the future for businesses across the country. Together, we don't just solve technology challenges-we create opportunities for success.

Job Summary
Visual Edge IT is seeking a skilled Field Service Technician to join our growing team. This field-based position is responsible for the maintenance, troubleshooting, and repair of office technology-including copiers, printers, and related equipment-while delivering exceptional service to our clients. The role requires both technical expertise and strong customer service skills, ensuring maximum equipment uptime and client satisfaction. A company vehicle is provided, and comprehensive training will set you up for success.

Primary Responsibilities
  • Maximize equipment uptime by responding quickly and completing effective, efficient repairs.
  • Perform preventive maintenance and ensure proper functioning of copiers, printers, and related devices.
  • Diagnose technical issues using customer feedback, electronic data, and observations.
  • Maintain a high level of customer satisfaction through clear communication and dependable service.
  • Partner with clients, sales teams, and internal staff to meet deadlines and ensure smooth operations.
  • Accurately complete service documentation, including parts usage, call closures, and meter readings.
  • Provide feedback to improve processes and support continuous improvement efforts.
  • Some travel is required.
Knowledge, Skills, and Qualifications
  • 1+ years of industry experience is preferred.
  • Mechanical and electrical aptitude with proven troubleshooting skills.
  • Prior experience servicing office equipment such as copiers and printers preferred; Xerox, Ricoh, Kyocera, or HP experience a plus.
  • Strong customer service and communication skills.
  • Knowledge of basic networking and computer systems.
  • Ability to lift and carry 50 pounds regularly, and occasionally up to 100 pounds.
  • Valid driver's license and insurability (company vehicle eligibility based on driving record).


At Visual Edge IT, we are proud to provide:

Work-Life Balance

We promote a healthy work-life balance for employees by offering competitive pay, PTO, and seven paid holidays per year. We are always reviewing and finding new ways to support our employees' unique needs.

Career Path

We encourage growth from within. We seek outside candidates who are driven that we can nurture along a career path and we hire/promote internally. We also have opportunities to develop talent through training programs.

Insurance Benefits

We offer multiple plans to choose from to fit your individual needs. We offer Medical, HSA, Dental, Vision, Short term disability, long term disability, voluntary life insurance, employee assistance program, and wellness programs. We provide all of our employees a $25k life insurance policy at no cost to our team members.

401K

Visual Edge gives employees access to a 401k program and offers an employer match benefit. Visual Edge IT will match 100% of an employee's contribution up to the first 3% and will provide an additional 50% match on the next 2% of the employee contribution.

Visual Edge IT is an Equal Opportunity Employer. Discrimination and harassment of any kind based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, marital status, age, status as a protected veteran, status as an individual with a disability, or any other applicable legally protected characteristics are prohibited. VEIT participates in the E-Verify Employment Verification Program.

Pay Range: $28 - $34 per hour

  • Field Service Technician

    2 days ago

    Austin, TX, United States Veracity Full time

    Field Service Technician - SOUTH REGION - 3 Locations Tyler, Texas I San Antonio, Texas I Austin, Texas Must-Haves Strong Electrical knowledge: Ohm's Law, multimeter usage, AC/DC currents, reading blueprints and circuit diagrams, electrical troubleshooting on complex machinery (they must pass TESTING during the process) Strong mechanical knowledge: interpret...

  • Field Service Technician

    3 days ago

    Austin, TX, United States CoreTechs Full time

    Field Service Technician Denton, TX We're hiring a Field Service Technician to join our growing team! In this role, you'll provide on-site installation, troubleshooting, repair, and maintenance of industrial equipment across North America. Ideal candidates are experienced in electro-mechanical systems and enjoy hands-on work in diverse environments. KEY...

  • Field Service Technician

    20 hours ago

    Austin, TX, United States CoreTechs Full time

    Field Service Technician Denton, TX We're hiring a Field Service Technician to join our growing team! In this role, you'll provide on-site installation, troubleshooting, repair, and maintenance of industrial equipment across North America. Ideal candidates are experienced in electro-mechanical systems and enjoy hands-on work in diverse environments. KEY...

  • Field Service/Installation Technician

    3 days ago

    Austin, TX, United States Benco Dental Full time

    Field Service/Installation Technician Location: Austin, TX Business Unit: Service START YOUR APPLICATION (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req_id=3495754&source=3495754-CJB-0) Location: Austin, TX Field Service/Installation Technician at Benco Dental At Benco Dental, our company is our family, and we are looking for a new...

  • Field Service Technician

    3 days ago

    Austin, TX, United States Engenium Staffing Inc Full time

    Field Service Technician - SimulationBased in Houston Or Austin| Travel up to 90% | Full-Time Are you the kind of person who gets a thrill from solving tech puzzles on the go? Love helping people while working hands-on with advanced equipment? We're looking for a Field Service Technician to be the face of post-sales support for cutting-edge simulation...

  • Senior Field Service Technician

    2 days ago

    Austin, TX, United States Oshkosh Corporation Full time

    About McNeilus, an Oshkosh Company McNeilus Truck and Manufacturing Inc. is committed to serving everyday heroes and is an industry leading designer and manufacturer of refuse truck bodies. McNeilus produces a complete line of high-performance rear load, front load, and automated side load refuse bodies to augment any refuse collection fleet. Our team...

  • Generator Field Service Technician 3A

    1 day ago

    Austin, TX, United States Clifford Power Systems Full time

    Are you mechanically inclined? Are you a problem solver? Are you the person people go to when they need something fixed? Well, this may be the gig for you. Clifford Power Systems, Inc. is seeking a qualified candidate for a position as a Generator Field Service Technician in the Austin area. You don't have to be experienced in power generation to get started...

  • Field Service Technician

    5 days ago

    Austin, TX, United States Volt Full time

    We bring you Tomorrow's opportunity, today. Volt is immediately hiring a Calibration Technician - AUSTIN, Texas 78759 Position Overview - Staff Calibration Technician The Staff Calibration Technician has the overall responsibility of performing accurate and timely calibrations within the guidelines and policies. This position offers the opportunity to work...

  • Field Service Technician

    3 days ago

    Austin, TX, United States Volt Full time

    We bring you Tomorrow's opportunity, today. Volt is immediately hiring a Calibration Technician - AUSTIN, Texas 78759 Position Overview - Staff Calibration Technician The Staff Calibration Technician has the overall responsibility of performing accurate and timely calibrations within the guidelines and policies. This position offers the opportunity to work...

  • Field Service Technician

    5 days ago

    Austin, TX, United States Life Fitness Full time

    Join us as we empower the world to work out, creating healthier lives together. Are you a hands-on problem solver who loves to be on the go and provide exceptional customer service? As a Field Service Technician with Life Fitness / Hammer Strength, you will manage an assigned service territory in the Austin, TX region, visiting commercial and consumer...