Emergency Dispatcher
2 weeks ago
Job Type
Full-time
Description
The Role: Emergency Dispatcher - 3rd Shift
Who You Are:
You will handle inbound calls from our push button emergency phones, monitoring emergency phones in places such as in elevators, pool areas, and other areas, which are used in the event of an emergency. You do not need dispatcher experience to apply to this job, we provide extensive on the job training. Each day at Kings III, you will have the satisfaction of knowing that you can make a difference by helping those in need, while working in a safe and supportive environment.
Who We Are:
Established in 1989 and a four-time winner of DFW Top Workplaces in 2020-2023, Kings III is a growing, dynamic company. We're on a mission for change - for our communities, our customers, and our company. If you see yourself as a builder and change agent, this is the right place for you.
More than 12% of our employees have been with the company for 10+ years, and an impressive 25% have been with us 5+ years. How do we do it? Here's what our employees say. We seek out creative employees who love opportunities for continuous learning and growth. We value innovation in not just our products, but the way we work, sell, and grow every day. We celebrate change and are always looking for ways to do things better
What You'll Do:
- Respond to testing and emergency calls
- Answer a high volume of inbound calls from customers and vendors
- Address inquiries, provide accurate customer details, and document updates on emergency situations
- Notify the customer call list of emergent and non-emergent situations
- Dispatch the Elevator Company or the appropriate authorities when necessary
- Manage multiple software programs for call handling and team communication
- Communicate updates clearly and concisely
- Provide world class customer service
- Follow and abide by our core values
- High school diploma or GED
- 1-year customer service, call center, or dispatcher experience
- Availability to work weekends, holidays, and 3rd (12:00am-8:30am)
- Bilingual in English and Spanish preferred
- Extraordinary customer service skills that meet quality standards for services
- Excellent oral and written communication and interpersonal skills
- Exceptional active listening skills, giving full attention to what others are saying, asking questions as appropriate without interrupting
- Working knowledge of Microsoft Word, Excel, and Outlook
- Self-motivated with ability to work independently as well as part of a team
- Accurately type at least 35 wpm with an accuracy rate of 95% or better
- High rate of accuracy and attention to detail
- Dependable and organized
- Positive, competitive, and a determined attitude
- A sense of humor is a plus, we like to have fun
Our mission statement is simple - We provide critical communications services to help people in distress.
Our Core Values are even simpler:
1. Honesty & Integrity
2. Service to the customer above all else
3. Do what is right
4. Good enough is not good enough: pursue excellence
5. Encourage individual initiative and growth
By living and breathing our mission and Core Values every day in everything we do, Kings III is creating opportunities for individuals and reducing risk, liabilities, and costs for businesses every day. Our primary client base includes commercial and multi-family real estate owners and property managers, and the most common areas we install our emergency phones are in elevators and at pool sides. We design, build, sell, install, service, and monitor those phones. Our Emergency Dispatch Center (EDC) provides 24/7/365 service to help dispatch local emergency services to people in distress. It's that simple, our employees help save lives every day.
What's in it for you:
- Medical insurance with 1 HSA and 2 PPO plan options
- Dental, vision, life, short- and long-term disability insurance
- 401k with company contribution
- Employee Assistance Program (EAP)
- Company paid telemedicine 24/7 access
- 8 paid holidays, plus 1 floating holiday
- 15 days of PTO accrued in year 1
- Generous referral bonus program
- Work life balance (a must)
- Team building, company events, attendance at our annual meeting and fun night, and other fun events
- Relaxed professional dress code
Kings III is an Equal Opportunity Employer and committed to maintaining a drug-free workplace. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Salary Description
20.00-20.50 per hour
-
Emergency Dispatcher
1 week ago
Coppell, TX, United States Kings III of America Full timeThe Role: Emergency Dispatcher - 1st Shift Who You Are: You will handle inbound calls from our push button emergency phones, monitoring emergency phones in places such as in elevators, pool areas, and other areas, which are used in the event of an emergency. You do not need dispatcher experience to apply to this job, we provide extensive on the job...
-
Emergency Dispatch Center Supervisor
2 weeks ago
Coppell, TX, United States Kings III of America Full timeJob Type Full-time Description The Role: Emergency Dispatch Shift Supervisor - 3rd Shift Who You Are: You're an experienced Shift Supervisor able to manage the day-to day operations of emergency dispatchers, ensuring all emergency calls are handled promptly, correctly, and professionally. You enjoy developing team members, handling escalations, and...
-
Emergency Dispatcher
3 days ago
Coppell, Texas, United States Kings III Emergency Communications Full timeThe Role: Emergency Dispatcher – 3rd ShiftWho You Are: You will handle inbound calls from our push button emergency phones, monitoring emergency phones in places such as in elevators, pool areas, and other areas, which are used in the event of an emergency. You do not need dispatcher experience to apply to this job, we provide extensive on the job...
-
Emergency Dispatcher
2 weeks ago
Coppell, Texas, United States Kings III Emergency Communications Full timeThe Role: Emergency Dispatcher – 1st ShiftWho You Are: You will handle inbound calls from our push button emergency phones, monitoring emergency phones in places such as in elevators, pool areas, and other areas, which are used in the event of an emergency. You do not need dispatcher experience to apply to this job, we provide extensive on the job...
-
Emergency Dispatcher
3 weeks ago
Coppell, United States Kings III Emergency Communications Full timePosition Emergency Dispatcher – 2nd Shift (Kings III Emergency Communications) Job Type Full-time Overview Handle inbound calls from emergency phones, monitor emergency phones in elevators, pool areas, and other locations where they are used in the event of an emergency. You do not need dispatcher experience; we provide comprehensive on‑the‑job...
-
Emergency Dispatcher
3 weeks ago
Coppell, United States Kings III Emergency Communications Full timeEmergency Dispatcher – 3rd Shift Join to apply for the Emergency Dispatcher - 3rd Shift role at Kings III Emergency Communications. Job Type: Full-time Work Hours: 12:00 AM – 8:30 AM (3rd Shift) About the Role You will handle inbound calls from our push button emergency phones, monitoring emergency phones in places such as elevators, pool areas, and...
-
Emergency Dispatcher
3 weeks ago
Coppell, United States Kings III Emergency Communications Full timeEmergency Dispatcher - 1st Shift role at Kings III Emergency Communications Who You Are You will handle inbound calls from our push button emergency phones, monitoring emergency phones in places such as elevators, pool areas, and other areas, which are used in the event of an emergency. You do not need dispatcher experience to apply to this job, we provide...
-
Emergency Dispatch Center Supervisor
2 weeks ago
Coppell, Texas, United States Kings III Emergency Communications Full time $70,000 - $85,000 per yearThe Role: Emergency Dispatch Shift Supervisor - 3rd Shift Who You Are: You're an experienced Shift Supervisor able to manage the day-to day operations of emergency dispatchers, ensuring all emergency calls are handled promptly, correctly, and professionally. You enjoy developing team members, handling escalations, and ensuring team objectives and goals...
-
Coppell, United States Kings III Emergency Communications Full timeA critical communications service provider in Coppell, Texas, is hiring an Emergency Dispatcher for the 3rd shift. The role involves handling emergency phone calls and providing exceptional customer service. No prior dispatching experience is necessary as training is provided. The ideal candidate has a strong customer service orientation, good communication...
-
Coppell, United States Kings III Emergency Communications Full timeA leading emergency communications company located in Coppell, Texas, is seeking an Emergency Dispatcher for the 2nd shift. In this role, you will handle emergency calls, monitor emergency phones, and provide world-class customer service. The position offers comprehensive on-the-job training and a positive work environment. The pay ranges from $20.00 to...
-
Emergency Dispatcher
3 weeks ago
Coppell, United States Kings III Emergency Communications Full timeA leading emergency communications provider in Coppell, Texas, is seeking an Emergency Dispatcher for the 1st shift. You will handle inbound calls from emergency phones and provide critical customer service. This entry-level role offers extensive on-the-job training and a dynamic work environment with comprehensive benefits, including medical insurance and a...
-
Emergency Dispatcher
3 weeks ago
Coppell, United States Y-Axis Full timeEmergency Dispatcher - 1st Shift at Kings III Emergency Communications Full Time Start Date: Immediate Expiry Date: 19 Jan, 26 Posted On: 21 Oct, 25 Experience: 0 year(s) or above Remote Job: Yes Telecommute: Yes Sponsor Visa: No Skills Customer Service Communication Skills Active Listening Microsoft Word Microsoft Excel Microsoft Outlook Detail Orientation...
