Bilingual Call Center Representative
2 weeks ago
Location: Katy, 77449
Temp-to-Hire Pay: $18.00 per hour
Hours: M-F 8:00 am - 5:00 pm
In-Office, not remote
Duties and Responsibilities:- Possess excellent punctuality and attendance.
- Requests should be submitted two-weeks in advance.
- Manage 100 inbound calls daily in a timely manner while providing high quality service.
- Handling calls related to billing, leaks, usage, delinquencies, disconnects and more
- Identify customers needs, clarify information, research every issue, and provide solutions and/or alternatives.
- The Customer Service Representative I is responsible for handling and processing incoming calls and requests from customers
- Takes, prepares, tracks and expedites customer orders and inquiries by phone and in person
- Fills out necessary paperwork associated with each transaction
- Generates reports as needed
- Refers service failure complaints to designated departments for investigation
- Inputs information regarding inspections and payments
- Prepares basic correspondence with customers
- MUST be bilingual in English/Spanish
- Previous Call Center environment experience required
- 1 year of customer care experience preferred
- Excellent verbal and written communication and interpersonal skills along with active listening.
- Ability to assist customers with different issues and concerns
- Strong Attendance and punctuality is important flexible to attendance during significant weather events
- High School Diploma or GED
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