Field Service Engineer

14 hours ago

Newark, NJ, United States Service Express Full time

Are you someone who...

  • Thrives on helping others?
  • Enjoys solving challenging technical problems?
  • Is passionate about working hands-on with computer hardware?
  • Feels energized in a collaborative team environment?
You may be interested in the Field Service Engineer position that we have available It's an opportunity to join a team that meets the 24/7 data center maintenance needs of local customers with a focus on delivering exceptional service with each interaction.

This role requires driving to different customer sites within a 100-mile radius for assigned service calls. You will use your own vehicle and be reimbursed for travel expenses. Additionally, you'll also participate in periodic training and occasional out-of-state travel.

What you'll do:

Customer Service
  • Perform maintenance and repairs on data center hardware, including mid-to-high-end servers and storage devices
  • Travel to customer sites to troubleshoot and resolve technical issues
  • Provide exceptional service by responding quickly and efficiently to customer needs
  • Communicate with confidence to ensure customers feel supported and their concerns are addressed
  • Identify and proactively escalate potential technical issues
  • Assist with data center relocations and inventory audits
Technical Knowledge
  • Interpret maintenance manuals and collaborate with engineers to resolve complex issues
  • Troubleshoot technical problems efficiently while managing multiple tasks
  • Stay updated on industry advancements through training and certification programs
  • Serve as a technical expert during sales calls when needed
  • Document and share resolutions to improve team knowledge and efficiency
Account Management
  • Prepare thorough audits and maintain documentation of service calls
  • Proactively analyze and prepare for service calls to ensure quick and effective solutions
  • Maintain accurate records of service activities, expenses, and customer interactions
  • Collaborate with internal teams including purchasing, operations, and sales
What we're looking for:
  • Strong troubleshooting skills with at least a basic knowledge of computer hardware
  • Availability for on-call rotation to support customer needs
  • Prior field service experience is a plus but not required
  • A+ and/or Server Plus certifications preferred but not required
  • Ability to lift up to 50 lbs and perform physical tasks such as bending, kneeling, and reaching
What we offer you:
  • Workplace flexibility that empowers you
  • Comprehensive training program - we hire the will and train the skill
  • Access to best-in-class support teams
  • Opportunities for personal growth & career advancement
  • Paid volunteer hours & your birthday off
  • Multiple health insurance offerings starting on day one
  • 50% health club membership reimbursement
  • 401k match to help you plan for the future
  • $30-$42/hour based on experience


#LI-Onsite

Service Express is an equal opportunity employer. Authorization to work in the country you are applying to is a precondition of employment. Service Express does not sponsor applicants for work visas.

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