ServiceNow Architect

7 days ago

Pleasanton, CA, United States CData Software Full time

The Lead/ Solution Architect will report to the ServiceNow Delivery Head. The main purpose of the position is to Lead transformation in IT & Network Operations using ServiceNow The role also involves ensuring 100% SLA adherence in project management and upholding the company's values.

Job Requirements:

ServiceNow Solution Architecture Telecom / Network fundamental understanding Experience in Telecom customer delivery

Roles and Responsibilities: Implementation of ServiceNow Modules, administration, improvement and support of latest ServiceNow platform. Perform all aspects of Platform Administration, Design, Development and implementation of ServiceNow. Perform minor and major enhancements requests to a client's ServiceNow instance(s), including changes to the user interface, system properties, foundation data, existing workflows. Extensive experience of working with ServiceNow glide objects such as Glide Records, Glide System, Glide Aggregate, Glide Ajax etc. Facilitate roll out of new applications and modules in ServiceNow Identify system deficiencies, recommend solutions as a trusted advisor to clients Perform ServiceNow upgrade administration assistance to ensure clients leverage of the latest releases of the ServiceNow application ensuring implementation occurs in a timely manner with minimal or no disruption to client IT operations Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible Ensure tool configuration consistency across development, testing and production environments Experience analyzing the issue, estimating the efforts and proposing solutions or prototyping. Rigorously follow ServiceNow development best practices. System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP Flexible and has the ability to manage multiple projects concurrently Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus)Understanding of Agile based approach to software development (SCRUM experience a plus)Ability to work remotely and largely unsupervised, and to deliver to written requirements Effective communication skills via verbal and non-verbal methods Strong attention to detail Problem solving ability Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable Effectively manage and execute high level tasks assigned via stories Assists junior analysts through project(s) lifecycles Manages work against an often-demanding timeline Communicates professionally and effectively, through verbal and non-verbal me

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