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VP, Success Manager

2 weeks ago

Tempe, AZ, United States LPL Financial Holdings, Inc. Full time
What if you could build a career where ambition meets innovation? At LPL Financial, we empower professionals to shape their success while helping clients pursue their financial goals with confidence. What if you could have access to cutting-edge resources, a collaborative environment, and the freedom to make an impact? If you're ready to take the next step, discover what's possible with LPL Financial.

Job Overview:

The Vice President (VP) of Institutional Success Management serves as a strategic leader, dedicated to an institutional client that may have both product manufacturing divisions and financial professionals or financial advisors. This VP role sits within LPL's client success division supporting the institutional channel. The client success organization was formed at LPL to provide an integrated and consistent experience across primary touchpoints with LPL and to help institutions run thriving businesses. This role will be focused on deepening relationships and delivering added value by increasing client engagement with the full breadth of tools and resources LPL provides.

The VP, Success Manager will be responsible for deepening the value we provide to key institution clients, providing a proactive consultative approach. Institutional client profiles typically have ~50 advisors with multiple branches across the US.

The VP will be responsible for helping to develop, support and execute an aligned strategy between firms to drive sales growth and business retention. This individual will need to build meaningful relationships through a high level of client and internal engagement with the ability to influence and drive towards smarter, simpler, and efficient solutions. Lastly, the VP will be responsible for the ideation and execution of initiatives within the IS SM department to help evolve the overall relationship management and consulting efforts of the broader team.

The successful candidate must possess strategic foresight and be skilled and experienced in engaging in high-level strategic discussions with advisors, regional directors, institution executives and LPL home office executives. Additionally, the candidate must have a strong skillset in the areas of operational excellence and execution, problem solving, decision making, and strategic agility. They must also understand, utilize, and stay current with industry best practices, financial markets, the regulatory environment, and the competitive landscape to optimize results.

Responsibilities:
  • Identify opportunities and create solutions to increase client satisfaction, retention and sales growth
  • Successfully navigate and manage high profile and complex situations
  • Examine trends, develop insights, and create solutions in order to better support Advisors
  • Manage attrition risk of advisors proactively in partnership with the institution
  • Develop and execute business plan initiatives
  • Partner with conference services to deliver exceptional education, training and conference events
What are we looking for?

We're looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.

Requirements:
  • 5+ years' experience in financial services, preferably in a sales and/or client service/relationship management capacity
  • Series 7 and 63 required, additional licenses or designations a plus
  • 5+ years' experience managing relationships in the institutional space or business-to-business space
  • Ability to travel up to 25% of the time
  • Bachelor's degree in related field or equivalent experience
Core Competencies:
  • Ability to effectively analyze situations and apply solutions to achieve resolution
  • Ability to identify and balance the needs of multiple stakeholders
Preferences:
  • High-level strategist experience coupled with the ability to implement methods that drive sales
  • Strong executive presence with the ability to interact with and influence senior leadership
  • Extensive knowledge of the client segment, organization, product, industry, and end customer (financial institutions)
  • Demonstrated knowledge of the financial service industry (LPL platforms), products, and services.
#LPL-PA

Pay Range:
$125,625-$209,375/year
Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play - such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer

Company Overview:

LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace. LPL supports over 29,000 financial advisors and the wealth-management practices of 1,100 financial institution, servicing and custodying approximately $1.9 trillion in brokerage and advisory assets on behalf of approximately 7 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses.

At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.

For further information about LPL, please visit www.lpl.com.

Join LPL Financial: Where Your Potential Meets Opportunity

At LPL Financial, we believe that everyone deserves objective financial guidance. As the nation's leading independent broker-dealer, we offer an integrated platform of cutting-edge technology, brokerage, and investment advisor services.

Why LPL?
  • Innovative Environment: We foster creativity and growth, providing a supportive and responsive leadership team. Learn more about our leadership team here
  • Limitless Career Potential: Your career at LPL has no limits, only amazing potential. Learn more about our careers here
  • Unified Mission: We are one team on one mission-taking care of our advisors so they can take care of their clients. Learn more about our mission and values here
  • Impactful Work: Our size is just right for you to make a real impact. Learn more here
  • Commitment to Equality: We support workplace equality and embrace diverse perspectives and backgrounds. Learn more here
  • Community Focus: We care for our communities and encourage our employees to do the same. Learn more here
  • Benefits and Total Rewards: Our Total Rewards package goes beyond just compensation and insurance. It includes a mix of traditional and unique benefits, perks, and resources designed to enhance your life both at work and at home. Learn more here


Join the LPL team and help us make a difference by turning life's aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant's bank or credit card. Should you have any questions regarding the application process, please contact LPL's Human Resources Solutions Center at (855) 575-6947.

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