Front Desk Clerk

2 weeks ago

Mobile, AL, United States PCH, Inc. Full time

At Battle House Hotel and Spa we pride ourselves on delivering unparalleled service in a stunning environment. Our hotel is full of charm, luxury, and modern amenities, offering our guests an unforgettable experience. We are seeking dynamic and results-driven candidates to join our team to deliver outstanding service to our guest.

Why Join Us? This is your opportunity to be part of a prestigious property within the Marriott family, where you can make a significant impact. We offer a collaborative work environment, opportunities for growth, and the chance to work with a passionate team dedicated to creating memorable experiences for our guests.

As a part of the PCH Hotels & Resorts portfolio, we offer a robust compensation and benefits package, including:

  • Health, Dental, Vision and Life Insurance including FSA and HSA options
  • Short and Long-Term Disability
  • Paid holidays, Vacations, PTO and Sick Leave.
  • 401k with matching
  • Tuition Reimbursement
  • Hotel and Food and Beverage Discounts
And much more

Job Description:

As a member of our hospitality team, the primary responsibility of a Front Desk Clerk is to provide smooth guest arrival and departure procedures while maintaining high hospitality standards. This role is responsible for verifying the accuracy of room blocks, pre-registration, and pre-assignment of rooms, and properly assigning rooms based on room location, rate, guaranteed room types, Marriott Reward Members, or group status. This role also plays a vital role in handling guest concerns in a professional and timely manner, to find appropriate solutions and ensure guest satisfaction. The ability to empathize with guests and take swift action will contribute to creating a positive and memorable experience.
  • Warmly greets guests in a professional and hospitable manner, creating a welcoming atmosphere upon arrival.
  • Skillfully assign rooms based on room location, rate, room selling strategies, guaranteed room types, Marriott Reward Members, or group status, ensuring optimal guest experience.
  • Issue room keys and provide escort instructions to the Bellhop for smooth guest arrivals.
  • Knowledgeably respond to guest inquiries about hotel services, registration, local amenities, entertainment options, and travel directions, providing helpful recommendations.
  • Maintain up-to-date knowledge of groups or events in-house and current local events, ensuring guests are well-informed about relevant activities.
  • Understand qualified discounts, their availability, and the proper application of vouchers for eligible guests.
  • Handle future and same-day reservations efficiently, accommodating walk-in guests with professionalism and attention to detail.
  • Conduct guest check-ins and check-outs in a knowledgeable, efficient, friendly, and professional manner, ensuring a smooth process for guests.
  • Assist guests with the use of safe deposit boxes at the Front Desk, ensuring the security and confidentiality of their belongings.
  • Accurately post, correct, or adjust charges to guest accounts as necessary, maintaining precise records.
  • Be well-versed in hotel credit, cash-in-advance, and check-cashing procedures, adhering to established policies.
  • Maintain and complete Front Desk reports thoroughly, ensuring accurate and timely documentation.
  • Handle cash transactions with accuracy and integrity, following cash handling procedures meticulously.


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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