IT Field Technician

1 week ago

Phoenix, AZ, United States Phoenix Staff Inc Full time
Job Description

Title: IT Field Technician
Location: Phoenix, AZ (onsite contract)

We are seeking a highly skilled and experienced IT Field Technician to join our client's team. The IT Field Technician will be responsible for providing on-site technical support to clients, including hardware and software installation, maintenance, troubleshooting, and repair. You will work closely with other members of the IT team to ensure a high level of customer satisfaction and to maintain system uptime.

Your role:

  • Providing on-site technical support to clients for a variety of hardware and software issues.
  • Installing, configuring, and maintaining computer hardware and software, including kiosks, workstations, printers, and other peripherals.
  • Responding to help desk tickets and providing timely technical support to end-users.
  • Troubleshooting network connectivity issues.
  • Conducting regular maintenance on hardware and software systems, including updates and upgrades.
  • Collaborating with other members of the IT team to ensure system-wide compatibility and integration.
  • Maintaining detailed documentation of all technical processes and procedures.
  • Staying up-to-date with the latest technologies and industry trends.
  • Will travel with team to various locations. May at sometimes drive own vehicle (Mileage will be reimbursed)
What you've got:
  • Bachelor's degree in Computer Science, Information Technology or a related field -OR- 3+ years of relevant experience
  • Ability to pass background check
  • Good driving record, able to pass possible driving record search
  • Experience with hardware and software installation, maintenance, troubleshooting, and repair.
  • Experience with LAN/WAN, VPNs, TCP/IP, DNS, DHCP, and other networking technologies.
  • Experience with SCCM and/or Intune preferred, but will train for someone otherwise qualified. Knowledge of on-premise, hybrid, and cloud only device management.
  • Strong problem-solving and critical-thinking skills.
  • Excellent communication and customer service skills.
  • Ability to work independently and prioritize tasks effectively.
  • Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus.


To find more great tech-centric jobs, please visit www.phoenixstaff.com.

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