Marketing Operations Specialist

At KI, we believe knowing our customers helps us serve them better. We listen. We observe. We understand that each customer has unique needs. So, we pride ourselves on helping our customers make smart furniture decisions by offering expert advice, design options and personalized solutions.Since 1941, we've positioned KI as the furniture company that best understands the furniture industry and is committed to providing customers with the smart solutions. By targeting specific markets with solutions for business furniture, university furniture, educational furniture, healthcare furniture and government furniture, we can quickly respond to our customers' unique needs - including the choice to procure furniture according to what fits their ordering and fulfillment process. That's why we say we offer far more than furniture. We're Furnishing Knowledge.

Job Overview:

We are seeking a Marketing Operations Specialist to coordinate workflows, schedules and deadlines for timely and efficient delivery of marketing deliverables. This position will streamline communication between teams, monitor progress to prevent bottlenecks and track budgets. They will be involved in continuous improvement efforts tied to KI's integrated marketing resources. In addition, this position is responsible for overseeing marketing content updates and coordinating collateral revisions across channels and will play a key role in maintaining the integrity and functionality of the marketing assets, collateral, and digital tools for KI, Pallas, and KI Wall.

Specific responsibilities include:

• Task Management, Traffic Coordination & Process Support:
  • In collaboration with the Marketing Operations Manager, review marketing intake forms and work with appropriate managers to assign tasks and schedule kickoff meetings if needed.
  • Collaborate with Marketing leadership to prioritize tasks, leveraging Integrated Marketing Plans to coordinate cross-channel campaign deliverables to achieve successful outcomes.
  • Coordinate consistent reporting cadences to ensure marketing performance is regularly reviewed and used to inform future tactics.
• Collateral & Content Maintenance Ownership:
  • Own regular updates to marketing collateral including brochures, product documentation, brand assets, internal sales tools, and more - while partnering with the team on updates that are more complex or require specialized expertise.
  • Own Marketing Collateral audit process coordinating with content creators, designers, product managers, and vertical market managers to ensure all materials are current and aligned with branding and messaging.
  • Manage literature inventory with intake and execution of update cycles across multiple product lines.
• Budget Tracking:
  • Maintain records of collateral development costs and related project budgets.
  • Support invoice tracking and financial documentation for production, print, media, and public relations initiatives according to GL allocations.
• Continuous Improvement:
  • Proactively recommend updates to improve operational efficiency and streamlines progressive workflows.
  • Maintain process documentation and help enhance internal standards for asset review and quality control.

• Bachelor's degree in Marketing, Business Administration, Communications, Digital Media or a related field.
• 2-3 years of experience in marketing support, or project coordination roles.
• Experience supporting cross-functional marketing teams and managing operational tasks.
• Familiarity with task/project management software and collaborative workflows.
• Demonstrated experience maintaining marketing materials and supporting digital content updates.
• Certifications in project management (e.g., Agile, Scrum, PMI) or marketing platforms (e.g., HubSpot, Salesforce) are a plus.

• Participation in our Employee Stock Ownership Plan (ESOP): As an employee, you will have stock ownership in the company.
• Competitive Health, Dental, & Vision Insurance: Comprehensive coverage for your well-being.
• A 401(k) Plan with Company Match: A retirement savings plan with employer contributions.
• Paid Vacation, Sick Days, & Holidays: Time off to recharge and spend with loved ones.
• Wellness Resources: Access to an on-site fitness center, fitness reimbursement program, and on-site nurse.
• Onsite Cafe: Enjoy a full breakfast and lunch menu right at work.
• Employee Product Discounts: Special pricing on company products.
• Educational Reimbursement Program: Support for degree programs and certifications.
• Full Benefits Package: Includes life insurance, short-term disability, long-term disability, and an Employee Assistance Program (EAP) and more.