Network Technician

WHITMAN COLLEGE

Located in the historic community of Walla Walla, Whitman's vibrant and beautiful tree-lined campus is home to an intellectually diverse, dynamic, welcoming and supportive community of some 500 staff and faculty serving approximately 1,500 students from the local region and across the globe. With exceptional students, accomplished faculty and staff, and a fiercely loyal and growing number of engaged alumni, Whitman College continues to build on its national reputation for academic excellence as one of the top liberal arts colleges in the country.

Whitman College is cultivating a community built on inclusion and belonging. We recognize the value of those who can offer historically underrepresented perspectives and encourage applications from those whose background, knowledge, and insights from lived experience can add to the college's working and learning environment. Whitman College is an Equal Employment Opportunity employer (EEO).

POSITION PURPOSE

The Network Technician assists the Networking Manager in the operation and maintenance of the campus wireless and wired networks, card swipe, point-of-sale and the Zoom telephone systems. As a member of Whitman College Technology Services (WCTS), this position collaborates with other members of WCTS to provide an information technology environment that is consistent with the goals of Whitman College and meets the needs of faculty, staff, and students. The Network Technician reports to the Director of Technology Infrastructure.

PRINCIPAL ACCOUNTABILITIES

Network & Wireless Infrastructure (50%)

• Set up, install, and replace Wireless Access Points on campus, including new building installations, as well as, redeploying and expanding existing building installations where necessary.
• Assist and serve as backup to the Network Manager in the setup and maintenance of related switches, fiber & copper connections, and other system & network hardware components.
• Perform service calls related to wireless and network equipment, wiring and cabling.

Telecommunications & Access Control (40%)

• Assist and serve as backup to the Network Manager in programming and maintaining the Zoom telephones and voice mail system. Includes coordinating and/or performing the installation, maintenance and repairs of telephone and network related equipment and cabling.
• Assist and serve as backup to the Network Manager in the daily administration of the Card Swipe System, including adding, renewing, and disabling cards and access privileges.
• Assists and serves as backup to the Network Manager in the daily administration of the Point-of-sale system. This includes working with the Cloud POS system and local POS hardware (cash registers, receipt printers, credit card processors and card readers)
• Perform service calls related to telephone, voicemail and card swipe systems issues.

Inventory & Project Support (10%)

• Monitor the inventory of spare parts and equipment to facilitate the quick repair of supported systems.
• Perform other essential duties and implementation of projects as needed when bandwidth is available.

REQUIRED KNOWLEDGE, SKILLS & ABILITIES

Must be able to explain and/or demonstrate possession of the knowledge, skills, and abilities to safely perform the essential functions of the job, with or without reasonable accommodation. Specifically,

• Ability to operate personal computers and demonstrate proficiency in a networked environment.
• Ability to learn new technologies and assimilate new information quickly.
• Demonstrated knowledge and experience in:
  • Troubleshooting techniques and ability to read and interpret related schematics and service manuals.
  • The use of a variety of power and hand tools, cleaners and test equipment related to the maintenance and repair of computer and network equipment.
• Strong service orientation.
• Strong interpersonal and communication skills and ability to establish and maintain collaborative working relationships with a variety of campus constituencies.
• Ability to positively and actively contribute to and advance the college's core values of diversity, equity, inclusion, antiracism and access.
• Ability to maintain records and inventories in a technical office.

MINIMUM QUALIFICATIONS

• Any combination of relevant education, training and experience that provides the knowledge, skills, and abilities to perform the position's principal accountabilities.

Whitman College values diverse pathways to acquiring skills and knowledge and encourages applicants to demonstrate how their background aligns with the role.

PREFERRED QUALIFICATIONS

• Experience with Cisco/Meraki Wireless, Network, and VoIP equipment with an emphasis on Wireless devices.

Please note that while the description details both required and preferred qualifications, we want applicants to be aware that they do not need to have all of the preferred qualifications to be considered for this position. If you meet the minimum qualifications and have passion for the work, you are encouraged to apply.

WORKING CONDITIONS

• This position may be required to work evenings and weekends.

BENEFITS

Whitman College offers a competitive benefits program that is designed to attract qualified candidates and retain talented employees. Full-time employees enjoy the following benefits:

Medical/Dental/Vision Insurances.

Basic life, accidental death and dismemberment and long term disability insurances with the capability to elect additional voluntary coverage.

403(b) Defined Contribution Retirement Plan with a 10% matching contribution after eligibility requirements are met.

Paid Time Off: 10 accrued vacation days, 12 accrued sick days, 13 paid holidays.

Tuition Remission - Dependent Children.

Employee tuition waiver for one Whitman course per semester.

Employee Assistance Program.

Relocation benefits for eligible employees.

Learn more about benefits eligibility here.

DISABILITY ACCOMMODATION FOR JOB CANDIDATES

Contact Human Resources regarding requests for disability accommodation in the employment application process.

APPLICATION REVIEW

Application review will begin on September 1, 2025 and continue until the position is filled.

START DATE

October 2025

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